Associate - Customer Service
Associate - Customer Service
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Job Description
As a Customer Support Associate you will be responsible to provide award winning standard service across all contact channels as required through all communication channels (voice and nonvoice) whilst maintaining service levels and efficiencies.
Reporting to the Manager Customer Support you will be part of the Customer Support Hydra IND who Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the Sales through Service mentality
What you will do
- Be able to respond across all products but become an expert in at least one area
- Ensure familiarity with all marketing initiatives and uptodate customer support functions and processes
- Maintain open and transparent communication within the team
- Proactively escalate any issues that would affect the customer experience
- Provide first time resolution to customer contacts taking into account the commercial value of each contact.
- Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers.
- Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives.
Qualifications :
- Bachelors Degree any field.
- Contact Centre and Customer Service Experience an advantage
- Fluent in English written and spoken to an excellent standard a must
Additional Information :
At Ivy we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in Hyderabad you can expect to receive great benefits like:
- Safe home pickup and home drop
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check
And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
At Ivy we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify across any protected characteristic our ambition is to ensure ourpeople across the globe feel valued respected and their individuality celebrated.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
