Assistant Service Manager
Assistant Service Manager
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Job Description
Bunbury Trucks is a leading dealership dedicated to providing exceptional service and support to our valued customers. We are currently seeking a motivated and skilled Assistant Service Manager to join our team and contribute to the continued success of our service department.
As the Assistant Service Manager you will be responsible for overseeing the daily operations of the service department. Your role is critical in ensuring excellent customer satisfaction achieving business objectives and maintaining strong relationships with our Franchisor.
Key Responsibilities
Manage and oversee the daily operations of the service department including scheduling workflow and staff supervision.
Ensure all service work is performed efficiently accurately and in a timely manner.
Ensure all Repair Orders are closed within 12 hours of job completion.
Finalise all nonaccount (COD) customer Repair Orders prior to vehicle release.
Address customer concerns to maintain high levels of satisfaction and ensure quality service.
Develop and implement service department policies and procedures to enhance efficiency and customer service.
Monitor and manage department performance metrics including productivity profitability and customer satisfaction.
Coordinate with parts and sales departments to ensure seamless operations and service delivery.
Oversee the training and development of service staff to enhance skills and performance.
Ensure compliance with safety regulations and dealership policies.
Handle escalated customer issues and provide effective solutions to maintain loyalty.
Develop and manage the service department budget focusing on cost control and revenue generation.
Support the Fixed Operations Manager in achieving overall dealership goals and objectives.
What We Offer
Competitive base salary of $75000 Superannuation
Incentives based on the financial performance of the department.
A supportive and dynamic work environment.
Opportunities for professional development and career progression.
About You:
To succeed in this role you should possess:
Proven experience in a service management or supervisory role preferably within the automotive or truck industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
A commitment to delivering exceptional customer service.
Strong problemsolving and decisionmaking skills.
A resultsdriven attitude with the ability to meet and exceed targets.
Familiarity with service department operations safety regulations and compliance standards.
Employment Type
Full Time
