Front Office All Rounder
Front Office All Rounder
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an enthusiastic and customerfocused Front Office All Rounder to join our diverse Front Office team. Our hotel caters to both business and leisure guests featuring three conference spaces and an inhouse restaurant ensuring an exceptional experience for all visitors. The ideal candidate will possess excellent communication skills and a warm welcoming demeanor ensuring every guest feels valued and attended to.
Primary Duties:
- Greet and assist guests as their primary point of contact throughout their stay.
- Facilitate friendly and enjoyable checkin and checkout processes providing luggage assistance and tourism information where required.
- Provide friendly service to external and internal guests at all times including recommendations for local attractions as well as hotel services.
- Answer phone calls with professionalism and coordinate reservations to ensure accuracy in room allocation.
- Handle guest inquiries both in person and over the phone resolving enquires promptly and efficiently.
Qualifications :
- Technical Skills: Strong knowledge of computer systems including Microsoft Office and Opera.
- Strong Communication Skills: Collaborative teamwork and excellent communication skills in English with additional languages being a benefit.
- ProblemSolving Skills: Ability to think critically and find solutions with a guestfocused approach creating memorable experiences for our guests.
- Local Knowledge: Knowledge of the local attractions in South Brisbane and ability to recommend attractions and activities.
- Flexible Availability: You will be required to work a range of shifts including mornings nights weekends and public holidays when required.
Only candidates with valid Australian working rights will be considered for this position as we are unable to offer sponsorship at this time.
Additional Information :
What is in it for you
- Join an awardwinning team that thinks outside the box!
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Learn Your Way Academie
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Discover the life that awaits you at Accor visit ;
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
