Technical Support Advisor On-site
Technical Support Advisor On-site
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Job Description
Job Overview:
Embark on a transformative career journey with us!
Are you ready for your next big challenge Join a global leader in technology and services empowering renowned brands to excel in more than 70 countries. Our cuttingedge solutions help everyday brands thrive.
As a Technical Support Advisor in Barcelona (onsite) youll become part of a dynamic team driving innovation across tech finance travel fashion healthcare and more. This is your role if you seek growth inspiration and impact!
Grow Your Career with Us:
We provide toptier training advanced tools and ongoing support to help you thrive. With significant career growth opportunities approximately 80% of our leaders have risen. Explore our FREE Learning and Leadership Development programs to shape the career youve always envisioned.
Key Responsibilities:
As a Technical Support Advisor your duties will include:
- Resolving hardware software and application issues remotely for customers.
- Initiating onsite support when remote fixes are not possible.
- Keeping customers updated on their case status.
- Documenting case histories and interactions in our CRM for seamless handovers and reporting.
- Contributing to our Knowledge Management System (KMS) by sharing insights with the team.
- Assisting Care Center Agents and customers with product specifications maintenance routines and technical guidance.
- Providing support to Field Service Engineers during onsite troubleshooting when needed.
What Were Looking For:
We welcome candidates from diverse backgrounds who are driven by curiosity and a passion for learning. Your ability to deliver exceptional customer experiences aligns perfectly with our mission.
Ideal Qualifications:
- Proficiency in German (native or advanced) and English.
- A strong technical background ideally a bachelors degree in Mechanical Industrial or Electrical Engineering or equivalent.
- Ability to thrive in a multicultural multilingual environment.
- Exceptional organizational skills and the ability to prioritize tasks effectively.
Preferred Experience:
- Customerfacing roles such as remote or onsite support.
- Knowledge of Graphics Arts products and related technologies.
- Proficiency in reading and following electrical/electronic diagrams.
- Experience with Additive Manufacturing technologies 3D modeling software (e.g. Magics NetFabb) and 3D printing workflows.
Why Apply
Even if you dont meet all the criteria we encourage you to apply. Well work to find the best fit for your skills whether for this role or another opportunity.
What We Offer:
- Permanent fulltime position (39 hours/week): Monday to Sunday 09:0018:00.
- Competitive salary:EUR gross/year including bonuses.
- A prime location in Barcelona.
- Referral bonuses for bringing friends on board.
- Comprehensive paid training.
- Access to career development programs and specialized courses.
Discover Your Best Self:
Take the next step in your career by joining our team. Over 440000 gamechangers globally have chosen us as their preferred employer. Apply today!
Diversity & Inclusion:
We are committed to fostering a diverse inclusive workplace free from discrimination. Our recruitment practices prioritize skills and qualifications ensuring equal opportunities for all candidates regardless of race age gender identity sexual orientation religion or other protected characteristics.
Location:
Barcelona Spain C/ de la Selva de Mar 129
Language Requirements:
German (required) English (required)
Employment Type
Full Time
