REF47410Q - UK Insurance Life Pension and Retirements - Assistant Manager - Back Office Operations - Rotational Shifts
REF47410Q - UK Insurance Life Pension and Retirements - Assistant Manager - Back Office Operations - Rotational Shifts
Posted on :
03-01-2025
Employer Active
1 Vacancy
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Job Description
- Good comprehension of spoken & written English
- Good grasping ability and logical reasoning
- Analytical and reporting skills on excel word and PowerPoint
- Decision making ability & Attention to detail
- Team player with a ready disposition to learn Professional mannerisms customer centricity commitment and reliability versatile in all the sub tasks in the process and adaptable
- Ensuring that Compliance standards are met regarding Data Protection
- Focus on customer service and aim for zero complaints
- Customer Centricity
- Proactively identify and participate in continuous improvement opportunities for the process
- Adhere to Client specific policies and compliance regulations
- Establish peertopeer relationships with the onshore business.
- Ensure complete transparent and frequent communication with the business.
- Identifying avenues of efficiency and quality Improvement to benefit end customer
- Ensuring all CSLs/Key MIs are met month on month
- Workstate Management
- Ensuring all internal targets (set by WNS) are met month on month
- Ensuring Capacity and Shift Planning is appropriately done with minimal impact to business
- Appropriate and timely escalations to immediate supervisor
- Identify Process Improvements & driving them with the help of proper resources
- Ensure that Legal and compliance defects are zero or tend to zero.
- Identify additional off shoring opportunities from existing AVIVA business areas in India.
- Laising with Other Support functions
- Adhere to WNS & Client specific policies and compliance regulations
- Be professional and courteous & maintain a high level of integrity and confidentiality at all times
- Assist and support Group Managers wherever required & be part of a collaborative work environment in achieving personal & team goals
- Engage in personal development
- Regular team huddles & timely teammeetings & Regular monthly feedback (1on1s) and development plans
- Team player with a ready disposition to learn
- Assist and support Group Managers and peers wherever required & be part of a collaborative work environment in achieving personal & team goals
- Hiring and Manpower planning
- Ensure team bonding Manage & guide career aspirations of agents
- Ensure Employee Satisfaction at high levels
- Laising with Other Support functions
- UK Insurance with experience into Life Pension and Retirements.
Qualifications :
- Any Graduate/PG/MBA.
- Minimum 4 Years of Work Experience in UK Insurance or a related area.
- Having team leading experience of 1 year
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills
Additional Information :
- Role: Team Role / Client Facing Role.
- Shifts UK Shifts
- Work from office including rotational shifts.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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