Property and Casualty insurance claims process - Team lead Noida
Property and Casualty insurance claims process - Team lead Noida
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Job Description
Job description
Role: Team Lead P&C Insurance.
Experience: 7yrs
- Graduate or Post graduate with 07 years of experience
- Experience in dealing with international clients (Preferred)
Location: Noida
- Must have Property and Casualty (P&C) Insurance experience.
- Should have claims adjudication and Adjusting experience.
- Should have experience in End to end claims processing.
- Minimum 2yrs of experience in Team handling role.
Licenses/Certificates: Preferably CPCU or equivalent insurance designation
Position Summary:
The job holder will have responsibility of a team manager. in respect of all relevant technical/operational processing activity and direct assistance of underwriting teams whereverrequired. People management performance management appraisals client interaction etc will be the key deliverables.
Primary Responsibilities:
- Monitor the performance of a team of Claims adjusters and provide timely feedback.
- Should have experience in end to end claims and experienced in claims adjudication and adjusting.
- Conduct employee performance review
- Assist with professional development of the team
- Set objectives and manage the progression of the team towards these
- Coordination with Internal Customers like Underwriting Ops Team Process Excellence teametc. and Streamline and maintain the flow of work
- SLA adherence
- Preparation and review of reporting packs sr. management and stakeholders
Additional Responsibilities:
- Ensure appropriate performance metrics in place and that these are accurately reported and adhered to.
- Identify issues and implement appropriate remedial action including training of new and existing staff
- Identify and implement opportunities for streamlining Claims. activity
- Ensure Standard Operating Procedures and User Guides accurately reflect current procedures
- Help to facilitate and monitor new activities that are transitioned to the service provider
- Assist with the investigation and resolution of any data quality issues that are raised
- Assist with the testing and roll out of new IT initiatives
Skills and Competencies:
- Effective communication skills
- Strong people management skills
- Sound knowledge of property and casualty underwriting
- Commercial awareness with a knowledge of the insurance market and external changes which would impact on our business
- Problem Solving Ability to find solutions and guide teams in difficult and complex situations
- Decision Making Ability to come up with logical options to facilitate teams to take a decision
- Basic knowledge of regulatory and legal compliance issues
- Excellent numeric analytical and written skills
- Effective prioritization and organizational skills
- Good IT skills including Microsoft Word Excel and Outlook
Employment Type
Full Time
