- French-Speaking Customer Advisor

Job Description: FrenchSpeaking Customer Advisor (Onsite Porto)

Position: FrenchSpeaking Customer Advisor
Location: Onsite Porto Portugal
Industry: Web Services
Language Requirements: Fluent French B2 English
Prior Experience: Preferred but not required
Salary & Benefits: Competitive salary health & life insurance career development opportunities and more.

Job Overview:
We are looking for a FrenchSpeaking Customer Advisor to join our team in Porto Portugal. This onsite role offers the opportunity to work in a fastpaced and dynamic environment within the web services industry. You will be responsible for providing excellent customer support to Frenchspeaking clients assisting with their inquiries troubleshooting issues and ensuring a seamless experience. The role requires fluency in French and a good command of English (B2 level). Prior experience in customer service is an advantage but not mandatory.

Key Responsibilities:

• Customer Support: Provide professional and timely support to Frenchspeaking customers through various communication channels such as phone email and live chat.
• Problem Resolution: Address and resolve customer issues efficiently while ensuring a positive and helpful customer experience.
• Product Knowledge: Stay uptodate on the companys products and services to offer accurate and reliable information to customers.
• Order Management: Assist customers with placing tracking and modifying orders ensuring smooth processing.
• Technical Assistance: Provide basic technical assistance to customers related to web services. Training will be provided as needed.
• Team Collaboration: Work with other departments to resolve complex issues and improve the customer experience.
• Customer Feedback: Collect feedback from customers to help improve the products services and processes.

Requirements:

• Fluent in French: Native or nearnative proficiency in both written and spoken French.
• B2 English Proficiency: A good level of English is required for internal communication and documentation.
• Customer Service Experience: Prior experience in customer service is a plus but not required; we are happy to train the right candidate.
• Communication Skills: Strong verbal and written communication skills to interact effectively with customers and team members.
• ProblemSolving: Analytical skills to resolve customer issues efficiently while maintaining a customerfirst approach.
• Local Candidate: Only candidates residing within 30 km of Porto will be considered.

Documents Accepted:

• EU Citizenship
• Portuguese Residence Card
• Work Documentation: Candidates must have all valid work documents including NIF (Nmero de Identificao Fiscal) and NISS (Nmero de Identificao da Seguridade Social).

Work Schedule:

• Monday to Saturday: 7:00 AM 7:00 PM.
  You may work on any of these days with a rotating schedule based on business needs.

Relocation:

• No relocation assistance is provided. The candidate must already reside in or around Porto.

What We Offer:

• Competitive Salary: A highly competitive salary based on your experience and qualifications.
• Health & Life Insurance: Comprehensive insurance coverage to support your wellbeing.
• Career Development: Opportunities for professional growth including training and advancement.
• Vibrant Work Environment: Work in a collaborative and dynamic team in the heart of Porto.
• WorkLife Balance: Flexible working hours to help you balance your professional and personal life.

How to Apply:
If you are ready to take on this exciting opportunity and provide topquality support to our Frenchspeaking customers please submit your resume and a cover letter outlining your qualifications and why youre interested in this position.

Important: Only candidates who meet the local eligibility requirements will be considered. You must reside within 30 km of Porto and have the necessary work documentation.

We look forward to receiving your application!