Lisbon -Onsite French Speaking Customer Service Advisor
Lisbon -Onsite French Speaking Customer Service Advisor
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Job Description
Job Description: Customer Service Advisor (French Italian German Dutch) Onsite in Lisbon
Position: Customer Service Advisor (French Italian German or Dutch)
Location: Onsite in Lisbon Portugal
Industry: Web Services
Language Requirements: Fluent in French Italian German or Dutch B2 English
Prior Experience: Preferred but not required
Salary & Benefits: Competitive salary career growth opportunities and more.
Job Overview:
We are seeking Customer Service Advisors who are fluent in French Italian German or Dutch to join our team onsite in Lisbon. In this role you will be responsible for providing excellent support to customers in your respective language addressing their inquiries and resolving issues related to our web services. Prior experience in customer service is an advantage but we provide full training to the right candidates.
Key Responsibilities:
- Customer Support: Provide exceptional customer service to clients via phone email and live chat in French Italian German or Dutch.
- Problem Resolution: Resolve customer issues promptly and professionally ensuring high levels of customer satisfaction.
- Product Knowledge: Stay informed about the companys products and services to offer accurate support and troubleshooting.
- Order Assistance: Help customers with placing updating and tracking their orders.
- Technical Support: Assist with basic technical queries (training will be provided).
- Collaboration: Work closely with internal teams to resolve complex issues and improve the overall customer experience.
- Feedback: Collect and share feedback from customers to improve products and services.
Work Schedule:
- Monday to Friday: 08:00 AM to 08:00 PM (Rotational shifts)
- Saturday and Sunday: 08:00 AM to 05:00 PM
- Days Off: 2 rotational days per week
Relocation:
- No relocation support is provided. Candidates should already be based in Lisbon or willing to relocate at their own expense.
Salary Conditions:
- Meal Allowance: 7.23 per working day
- Transport Allowance: Not provided
Documents Accepted:
- EU ID
- Residence Card
- Manifestao de Interesse
- Visas (under consultation)
Benefits:
- Health Insurance: Available from Day 1 (employee contribution required) and free after 6 months of employment.
- Meal Allowance: 7.23 net per working day
- Career Development: Opportunities for growth and advancement within the company.
- WorkLife Balance: A supportive environment for balancing personal and professional life.
How to Apply:
If you are fluent in French Italian German or Dutch and ready to be part of a dynamic and fastgrowing team in Lisbon we would love to hear from you! Please submit your resume and cover letter outlining your qualifications and why youre a great fit for this role.
Employment Type
Full Time
