Position Operations Manager - BPO
Position Operations Manager - BPO
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Operations Manager BPO
Location: Cebu Philippines.
Salary: PHP 75000 PHP 82000
Joining Date: ASAP
Permanent role
Requirements:
- 5 years plus experience as Operations Manager
- At least 6 years of supervisory experience in international Voice and/or back office business.
- Strong financial background With project management experience
Responsibilities:
- Capacity planning and staffing plans for the process based on medium term business forecasts.
- Negotiating and finalizing SLAs with the Client.
- Establishing a review/ reporting mechanism with the Client.
- Developing and approving incentive plans.
- Be a Champion for process & performance improvement projects.
- Develop case studies showcase the business and participate in business acquisition.
- Review progress of attrition action plans and check effectiveness.
- Provide leadership to team of lead assistant managers team leaders and agents
- Setting goals that align with organizational objectives. Develop and implement actionable
- Strategies to help team meet targets and client expectations
- Ensure compliance with internal policies and procedures external regulations and information security standards.
Qualifications:
- Graduation (in any stream) or Diploma
- Minimum of 10 years of work experience in Business Process Offshoring.
- Candidates should have at least six year of supervisory experience in international Voice and/or back office business.
- 5 years BPO Operations Management experience in a Customer Service (BFSI Preferred) Voice and/or Back office Operations
Employment Type
Full Time
