Account Manager - Fully Remote - Global

Location: Remote

Job Type: FullTime

Working Hours: 9 am 5 pm EST

Compensation: starting at $1300 $1400/month

Start Date: Immediate

Reports To: Head of Client Success

Account Manager: Elevate Client Relationships and Create Impact with Atlas Assistants

Who We Are: A Community of Excellence and Empowerment

At Atlas Assistants we go beyond providing services we empower clients and team members alike to reach their full potential.

Our mission is twofold:

1. To simplify our clients lives by connecting them with worldclass executive assistants enabling them to focus on strategic growth and personal fulfillment.

2. To foster a thriving environment where our team can grow professionally deliver excellence and make a lasting impact.

What makes us different:

• Supportive Culture: A nurturing environment where collaboration and growth are celebrated.

• HighPerformance Mindset: A commitment to pushing boundaries and delivering excellence every day.

• GrowthOriented: Continuous investment in professional development for our team.

• Diversity and Inclusion: With over 80% of our team members identifying as women across nearly 20 countries we are proud of our inclusive workplace.

The Role: Your Opportunity to Shine as an Account Manager

Are you a proactive problemsolver who thrives on creating meaningful relationships and delivering exceptional results As an Account Manager youll be the linchpin connecting our clients Executive Assistants and the Atlas team. Youll ensure seamless onboarding build trustbased relationships and champion the success of clients and their EAs.

This is your chance to transform complex challenges into streamlined solutions all while growing professionally in a supportive and empowering environment.

Your Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for clients and EAs ensuring an exceptional onboarding experience during their first 90 days and maintaining a strong supportive relationship throughout the client engagement.

• Lead strategic discussions such as Ideal Week Planning and Energy Audits to understand and align with client goals.

• Build strong trustbased relationships through proactive communication empathy and attentive problemsolving.

• Regularly gather and act on client feedback to continuously improve the onboarding process and overall satisfaction.

Executive Assistant Matching and Coordination

• Oversee the client EA matching process and integration of EAs into client workflows ensuring alignment with client expectations.

• Provide ongoing support and accountability for EAs during the onboarding period ensuring they deliver exceptional results.

• Facilitate open communication between clients and EAs to address challenges and maintain seamless collaboration.

Process Optimization and Documentation

• Identify opportunities for clients to optimize their schedules prioritize tasks and improve productivity.

• Collaborate with internal teams (Sales Talent Acquisition and Product) to ensure efficient and highquality onboarding experiences.

• Maintain detailed accurate documentation of client preferences processes and progress.

Retention and Growth

• Monitor client satisfaction and proactively address atrisk accounts to ensure longterm success.

• Identify upsell opportunities and work with the team to expand client accounts.

• Continuously analyze data to refine strategies and enhance client success.

What Youll Bring

• Professional Experience: At least 2 years in a clientfacing role (e.g. Customer Success Client Onboarding Account Management).

  • Ideally youve worked with 7 to 8figure business owners and entrepreneurs based in North America.

  • Staffing Agency experience is a bonus!

• Communication Excellence: Exceptional verbal and written communication skills to build trust and synthesize complex information into actionable insights.

• Organizational Mastery: Strong attention to detail with the ability to manage multiple priorities in a fastpaced environment.

• Proactive ProblemSolving: A solutionsoriented mindset with a knack for turning challenges into opportunities.

• Collaborative Spirit: Ability to work effectively with crossfunctional teams while keeping client success at the forefront.

• Technical Skills: Familiarity with calendar and inbox management tools and experience working in remote or startup environments is a plus.

Why Youll Love Working With Us

• Fair Compensation: Starting at $/month USD with eligibility to earn a base pay increase and uncapped performancebased bonuses upon meeting specific criteria.

• Remote Flexibility: Work from anywhere with a schedule aligned to 9 am5 pm EST.

• Paid Time Off: 10 paid days off unlimited sick leave and 7 holidays (4 major 3 of your choice).

• Professional Growth: Comprehensive training mentorship and career advancement opportunities.

• Recognition and Rewards: Celebrate your achievements with performancebased bonuses and meaningful acknowledgment.

• Supportive Community: Connect with likeminded professionals in a culture of growth and excellence.

Is This Role Right for You

Take a moment to reflect:

• Do you thrive in dynamic clientfacing environments where every day brings new challenges yet enjoy working within a highly structured processdriven framework

• Are you excited by the idea of building trustbased relationships and solving problems creatively

• Can you manage multiple priorities with confidence and composure under pressure

If you answered yes and feel a spark of excitement wed love to meet you!

Apply Now and Begin Your Journey

Take the next step in your career with Atlas Assistants. Submit your CV in English today and join a team dedicated to empowering your growth and success.