Technical Customer Success Executive
Technical Customer Success Executive
Posted on :
30-12-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Technical Customer Success Executive
Duration: 12 months with possible extension
Location: Bangalore (Onsite)
Timings: Night Shift 5:30 PM IST to 2:30 AM IST
Notice Period: (Immediate Joiner Required)
Benefit:
- Free Dinner
- Subsidised Cab facility for coming to office for Night Shift (5:30 PM 2:30 AM)
- Free Cab facility for going home from office for Night Shift (5:30 PM 2:30 AM)
Experience Required:
- A good Technical/Engg bachelors/Professional degree.
- A background in Solutions/Technical Customer Success/Professional Services is preferred
- 36 years of relevant experience.
- Good presentation verbal and written communication skills.
- Technical Experience Hands on experience of Javascript CSS HTML Rest Apis a knack for understanding systems architecture and security aspects is required.
- Comfortable working in a fastpaced dynamic and evolving environment with the ability to develop product expertise prioritize and work on multiple customer projects concurrently
- Ability to understand Enterprise Applications like Salesforce MS Dynamics SAP Oracle would be an added advantage.
Responsibilities:
- Work with our global customers to identify their target audiences training needs acquire an understanding of customer applications and processes derive actionable insights and use cases to improve digital adoption
- Collaborate with crossfunctional teams to deliver innovative solutions and bring process efficiency to our customers
- Consult ideate and propose optimal digital adoption solutions to our customers using the client Product Ecosystem. Create Content using the client Studio Editor to suit the customers use cases
- Help develop standards and guidelines to ensure consistency in deliverables across projects.
Education:
- Candidate from Computer Science IT Engineering MCA or BCA Background is mandatory
Preferred Skills:
- Excellent spoken English skills (Frequently Communicate with North American clients)
- Awareness of diverse cultures and practices across geographies
- Javascript CSS HTML Rest Apis systems architecture and security
- Knowledge of applications like ERP CRM CLM etc. such as Salesforce MS Dynamics SAP Oracle iCertis etc would be an added advantage
- Candidate from Engineering and Computer IT background is preferred
Employment Type
Full Time
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