Customer Care Executive
Customer Care Executive
Posted on :
24-12-2024
Employer Active
1 Vacancy
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Job Description
Job description
Role & responsibilities
- To provide the best member experience to existing members by handling incoming calls on the inbound channel.
- Acquire nominations to support sales offices.
- To keep themselves updated with the ongoing changes related to the product knowledge.
Building Contacts
- To Provide members first call resolutions.
- To earn an impressive CSAT score as designed by the Accor Plus Management.
- Responsible for handling escalations within the defined TAT.
Main Complexity/Critical Issue in the job
- On call resolution should be attempted for all members queries and concerns.
- The influence renewal rate for the members.
Qualifications :
Any graduate
Great communication skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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