Collections Representative
Collections Representative
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Job Description
Shape Lives Secure Futures
LendSwift is more than a lender they are a cornerstone for those underserved by traditional financial systems. By offering secure transparent installment loans they empower individuals to overcome financial barriers and achieve stability. Their dedication to integrity innovation and service excellence fosters a dynamic workplace where careers flourish challenges are opportunities and employees drive the transformation of financial futures.
Job Description
As a Collections Representative you will engage with borrowers to understand their circumstances and collaboratively develop effective resolutions. This role demands excellent communication skills empathy and a proactive mindset to address challenges. You ll play a pivotal role in fostering positive borrower relationships while meeting performance targets and ensuring compliance with regulatory standards.
Shift: 8:00 AM 5:00 PM (EST) Weekends Off
Work Setup: Onsite Bogot and Medellin
- Contact borrowers with overdue accounts through phone email and other communication channels.
- Discuss payment options and negotiate resolutions that balance borrower needs with company objectives.
- Maintain a positive and professional attitude when addressing borrower concerns and challenges.
- Record detailed and accurate notes on borrower interactions and outcomes in the system.
- Meet or exceed individual and team performance targets including recovery rates and call quality.
- Collaborate with team members and supervisors to share best practices and improve processes.
- Stay updated on and comply with company policies procedures and regulatory requirements related to collections.
Requirements
The Qualifications We Seek
- Excellent verbal and written communication skills in English (required).
- Prior experience in collections customer service or a related field is preferred but not required.
- Strong negotiation skills and the ability to handle challenging conversations with professionalism.
- Empathetic and customerfocused approach to problemsolving.
- Ability to perform effectively in a fastpaced targetdriven environment.
- Strong organizational skills with attention to detail.
- Proficiency in standard office software and CRM tools is a plus.
Tech Stack
- Microsoft Office Suite
Additional Qualifications
- Limited experience with Dollar.
- Ability to use skip tracing tools effectively.
- Experience with Infinity Collections CRM.
- Familiarity with Zendesk.
Benefits
Exciting Perks Await!
- 5 days work week
- Weekends off
- Prime Office Locations Bogot and Medellin
- 20 vacation days in total
- Prepaid medicine
- Fullycustomized Emapta laptop and peripherals
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
Your Future Team at Emapta Latam
Join Emapta Latam and become part of our legacy in transforming global outsourcing. Since 2010 we ve been crafting personalized outsourcing solutions empowering businesses worldwide. With stateoftheart facilities competitive pay and a culture of growth Emapta is home to over 9300 professionals serving more than 800 clients globally. Be part of our success story in Colombia where your talent will be valued and your ambitions supported.
#EmaptaExperience #EmaptaEra
The Qualifications We Seek Excellent verbal and written communication skills in English (required). Prior experience in collections, customer service, or a related field is preferred but not required. Strong negotiation skills and the ability to handle challenging conversations with professionalism. Empathetic and customer-focused approach to problem-solving. Ability to perform effectively in a fast-paced, target-driven environment. Strong organizational skills with attention to detail. Proficiency in standard office software and CRM tools is a plus. Tech Stack Microsoft Office Suite Additional Qualifications Limited experience with Dollar. Ability to use skip tracing tools effectively. Experience with Infinity Collections CRM. Familiarity with Zendesk.
Employment Type
Full Time
