Client Status Representative
Client Status Representative
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Job Description
Make a Difference in Insurance Be the Voice of Trust and Care!
Your Insurance Attorney has redefined excellence in the insurance litigation landscape. Specializing in firstparty property insurance personal injury and nursing home negligence they ve earned a reputation as fierce advocates for justice. With operations spanning Florida Georgia North Carolina and Colorado they fight tirelessly for their clients rightful claims. What sets them apart A powerhouse team a clientfirst approach and a track record of victories. Ready to take your career to the next level This is where champions thrive
Be part of our client s team as a Client Status Representative where you ll provide exceptional service by updating clients on claim statuses resolving concerns and building trust through clear communication. You ll handle high call volumes collaborate with attorneys and ensure clients feel supported every step of the way.
The Role at a Glance
Shift: Monday to Friday 9:00 AM 6:00 PM EST or Colombian Time
Work Setup: Onsite in Bogot /Medell n
Your Key Contributions
- Provide courteous and professional customer service in person or over the phone.
- Strive to retain existing clients and develop new business opportunities through efficient service delivery.
- Update clients on the status of their claims or cases accurately and promptly.
- Handle a high volume of calls while maintaining a professional demeanor.
- Resolve client complaints concerns and inquiries in a timely manner.
- Build trust and effective relationships with clients by actively listening to their needs.
- Collaborate closely with attorneys and supporting staff to ensure seamless service.
Requirements
What It Takes to Excel in This Role
- English proficiency at a C1 level or higher.
- 1 to 2 years of related experience or equivalent.
- Strong understanding of First Party Insurance Litigation.
- Excellent customer service and interpersonal skills.
- Proficiency in Microsoft Word Outlook and Excel.
- Effective communication skills with individuals at all levels and diverse backgrounds.
- Adaptability flexibility and the ability to thrive in a dynamic everchanging environment.
Benefits
Why Join Us The Benefits You ll Love
- 5 days work week
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fullycustomized Emapta laptop and peripherals
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations Bogot and Medellin
- Free upskilling through Emapta Academy courses (Want to know more Visit )
Your Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our stateoftheart facilities competitive compensation and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7400 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
#EmaptaExperience
What It Takes to Excel in This Role English proficiency at a C1 level or higher. 1 to 2 years of related experience or equivalent. Strong understanding of First Party Insurance Litigation. Excellent customer service and interpersonal skills. Proficiency in Microsoft Word, Outlook, and Excel. Effective communication skills with individuals at all levels and diverse backgrounds. Adaptability, flexibility, and the ability to thrive in a dynamic, ever-changing environment.
Employment Type
Full Time
