Insurance Made Simple Impact Amplified
Building bridges between innovation and trust our client has redefined the insurance journey. By integrating solutions into home and auto ownership they partner with over 40 top carriers to simplify protection. Their culture celebrates quality transparency and growth offering employees a chance to thrive in an environment where innovation leads the way and every contribution drives meaningful impact.
Job Description
As a Customer Technical Support you ll play a key role in maintaining and boosting policyholder retention by delivering exceptional service via phone email and chat. You ll assist clients with their insurance needs while collaborating with licensed agents external partners and carriers to provide tailored solutions and ensure a seamless customer experience.
Job Overview
Employment type: Indefinite Term Contract
Shift: 9:00 AM to 6:00 PM EST (Weekends Off)
Work setup: Onsite Bogot and Medellin
Your Daily Tasks
- Delivering expert service and guidance to clients via phone email chat and text.
- Ensuring the accurate delivery of documents to clients carriers or third parties based on specific situations.
- Completing tasks with detailed and organized notes within established processes.
- Meeting team goals for productivity quality customer satisfaction and policy retention.
- Managing tickets and data entry within CRM and carrier portals.
- Handling inbound and outbound calls texts and chats for CSRdesignated inquiries.
- Addressing and resolving highcomplexity case scenarios for incoming calls.
- Managing outbound calls to insurance carriers partners or Matic customers for followups.
Requirements
The Qualifications We Seek
- A minimum of 3 years experience in customer service or as an overthephone advocate in a highvolume service environment.
- Experience working in a BPO setting with USbased organizations.
- Proficiency in English communication skills (C1 level) both verbal and written; competencies are assessed during the evaluation process.
- Strong ability to understand customers situations and offer resolution options.
- Proven multitasking skills demonstrated by listening and responding to customers while using a computer for research and data entry.
- Tenacity and persuasiveness in advocating for the right solutions.
- Selfmotivated eager to learn with problemsolving skills and adaptability to change.
Benefits
Exciting Perks Await!
- 5 days work week
- Weekends off
- Prime Office Locations Bogot and Medellin
- 20 vacation days in total
- Prepaid medicine
- Fullycustomized Emapta laptop and peripherals
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
Your Future Team at Emapta Latam
Join Emapta Latam and be part of a legacy that s transforming global outsourcing. Since 2010 Emapta has empowered businesses with tailored teams and seamless integration. With worldclass facilities competitive benefits and a commitment to growth Emapta fosters an environment where your career can thrive. With over 800 clients and a team of 9300 professionals you ll be joining a network that values your contributions.
#EmaptaExperience #EmaptaEra
The Qualifications We Seek A minimum of 3 years experience in customer service or as an over-the-phone advocate in a high-volume service environment. Experience working in a BPO setting with US-based organizations. Proficiency in English communication skills (C1 level), both verbal and written; competencies are assessed during the evaluation process. Strong ability to understand customers situations and offer resolution options. Proven multitasking skills, demonstrated by listening and responding to customers while using a computer for research and data entry. Tenacity and persuasiveness in advocating for the right solutions. Self-motivated, eager to learn, with problem-solving skills and adaptability to change.