Client Service Executive - SMART MANAGEMENT
Posted on :
08-01-2025
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1 Vacancy
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Job Description
Location Qatar(1) Urgent
Client Service Executive Duties and Responsibilities
- Offer necessary product knowledge and technical expertise.
- Train new clients and make sure of full understanding of modules & solutions.
- Provide regular updates to clients on the progress of customer service projects with SMIT customers and campaigns that directly affect each client.
- Develop open and effective channels of communication with each SMIT client that can be employed by other departments as well.
- Assist with/handle escalated customer support issues.
- Simplifies and strengthens customer experiences and builds customers trust by listening to feedback understanding reasons for dissatisfaction and identifying opportunities to improve.
- Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner.
- Uncover potential clients needs to sell solutions.
- Assist sales through calls and webbased presentations to maintain product positioning and strategies.
- Handle indepth knowledge of products and technologies competitors and market conditions.
- Work on own or as part of a team to achieve targets.
Desired Skills & Experience
Core skills: Based on job listings we looked at employers want Client Service Executive with these core skills. If you want to work in this field focus on the following.
- Fluency in written and spoken English and Arabic.
- Professional appearance attitude and communication style.
- Bachelors degree (ideally IT).
- Minimum of 3 years experience with a proven track record of accomplishment in customer support in software solutions filed in Qatar.
- Good understanding of the broad technology landscape deployed across a global enterpriseincluding ERP & CRM systems.
- High competence in delivering product presentations and managing client workshops and proof of concepts.
- Must be a selfstarter & have strong communication skills.
- Account planning and management.
- Strong work ethic.
This job has been sourced from an external job board.
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Employment Type
Full Time
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