Client Service Executive - SMART MANAGEMENT
نُشرت في :
08-01-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Location Qatar(1) Urgent
Client Service Executive Duties and Responsibilities
- Offer necessary product knowledge and technical expertise.
- Train new clients and make sure of full understanding of modules & solutions.
- Provide regular updates to clients on the progress of customer service projects with SMIT customers and campaigns that directly affect each client.
- Develop open and effective channels of communication with each SMIT client that can be employed by other departments as well.
- Assist with/handle escalated customer support issues.
- Simplifies and strengthens customer experiences and builds customers trust by listening to feedback understanding reasons for dissatisfaction and identifying opportunities to improve.
- Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner.
- Uncover potential clients needs to sell solutions.
- Assist sales through calls and webbased presentations to maintain product positioning and strategies.
- Handle indepth knowledge of products and technologies competitors and market conditions.
- Work on own or as part of a team to achieve targets.
Desired Skills & Experience
Core skills: Based on job listings we looked at employers want Client Service Executive with these core skills. If you want to work in this field focus on the following.
- Fluency in written and spoken English and Arabic.
- Professional appearance attitude and communication style.
- Bachelors degree (ideally IT).
- Minimum of 3 years experience with a proven track record of accomplishment in customer support in software solutions filed in Qatar.
- Good understanding of the broad technology landscape deployed across a global enterpriseincluding ERP & CRM systems.
- High competence in delivering product presentations and managing client workshops and proof of concepts.
- Must be a selfstarter & have strong communication skills.
- Account planning and management.
- Strong work ethic.
This job has been sourced from an external job board.
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نوع التوظيف
دوام كامل
المهارات المطلوبة
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