Guest Service Supervisor
Guest Service Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Youll be based out of The Hoxton Downtown LA and reporting to the Front Office Manager. As Guest Service Supervisor youll be supporting the Front Office and Reception operation to ensure a successful managing the day to day post opening.
Were not really a strict job description kind of place we all roll our sleeves up and get stuck in wherever needed but heres an idea of how we see the role...
Responsibilities:
- Cover Overnight Guest Services Supervisor shifts as a Supervisor on Duty and Night Auditor on the overnight shifts.
- Lead team by example and help them feel empowered and supported. Report any training needs to Front Office Manager.
- Were in it together youll work closely with the Front Office and Restaurants and Bars teams to make sure the overall operation is running smoothly.
- Proactively keep an eye on all of our public area spaces.
- Ensure all guests are quoted the correct rate as per the selling strategy and website.
- To maintain observation over guests and guests property to ensure alerts are kept to a minimum.
- To report any maintenance issues to the correct department and check to ensure the work has been completed.
- Maintain a positive and friendly attitude at all times even when working to achieve solutions to challenges.
Whats in it for you:
- Were in it together working with a diverse group of individuals to make sure the overall operation is running smoothly.
- The opportunity to challenge the norm and work in an environment that is both creative and rewarding.
- The chance to join a growing company at an exciting time in the business with a significant opportunity for development.
Qualifications :
About You:
- You execute. You get things done.
- You are scarily organized.
- Youre Fire Life Safety certified or willing to learn it and lead.
- You have a keen eye for detail and love to share your notes and feedback.
- You know how to crack the whip but make people feel good at the same time.
- Youre a natural host and can make guests and team members feel at home in our hotel.
- Youre an Opera wiz.
- You are humble. There are no egos and no drama.
- Ability to learn quickly and adapt to The Hoxtons unique culture.
- Youll work positively and collaboratively to achieve the highest standards of delivery at work.
- Youll live and breathe each of The Hoxtons leadership behaviors.
- You jump out of bed every morning fizzing with energy and jazzed about what youre doing today.
- If we get stuck in an elevator with you well get along nicely and have a laugh along the way.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
