Guest Service Supervisor

Youll be based out of The Hoxton Downtown LA and reporting to the Front Office Manager. As Guest Service Supervisor youll be supporting the Front Office and Reception operation to ensure a successful managing the day to day post opening.  

Were not really a strict job description kind of place we all roll our sleeves up and get stuck in wherever needed but heres an idea of how we see the role... 

Responsibilities:

• Cover Overnight Guest Services Supervisor shifts as a Supervisor on Duty and Night Auditor on the overnight shifts. 
• Lead team by example and help them feel empowered and supported. Report any training needs to Front Office Manager. 
• Were in it together youll work closely with the Front Office and Restaurants and Bars teams to make sure the overall operation is running smoothly.  
• Proactively keep an eye on all of our public area spaces. 
• Ensure all guests are quoted the correct rate as per the selling strategy and website. 
• To maintain observation over guests and guests property to ensure alerts are kept to a minimum. 
• To report any maintenance issues to the correct department and check to ensure the work has been completed. 
• Maintain a positive and friendly attitude at all times even when working to achieve solutions to challenges. 

Whats in it for you:

• To play a role in opening the first chapter in the Hoxtons North American story. 
• Were in it together working with a diverse group of individuals to make sure the overall operation is running smoothly.  
• The opportunity to challenge the norm and work in an environment that is both creative and rewarding. 
• The chance to join a growing company at an exciting time in the business with a significant opportunity for development. 

About you:

• You execute. You get things done. 
• You are scarily organized. 
• Youre Fire Life Safety certified or willing to learn it and lead. 
• You have a keen eye for detail and love to share your notes and feedback. 
•  You know how to crack the whip but make people feel good at the same             time. 
• Youre a natural host and can make guests and team members feel at home      in our hotel. 
• Youre an Opera wiz.  
• You are humble. There are no egos and no drama. 
• Ability to learn quickly and adapt to The Hoxtons unique culture. 
• Youll work positively and collaboratively to achieve the highest standards of delivery at work. 
• Youll live and breathe each of The Hoxtons leadership behaviors. 
• You jump out of bed every morning fizzing with energy and jazzed about what youre doing today. 
• If we get stuck in an elevator with you well get along nicely and have a laugh along the way. 

The Hoxton Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. True Facts.

Qualifications :

About You:

• Luxury Experience: Proven experience in a luxury hospitality environment demonstrating a strong ability to provide sophisticated and discreet service.
• Exceptional Skills: Exemplary communication and interpersonal skills with a refined approach to guest interactions and service delivery.
• Operational Knowledge: Proficient in luxury hotel operations and management software with a deep understanding of sophisticated service protocols.
• Educational Background: Relevant educational qualifications such as a Bachelors degree in Hospitality Management or equivalent experience preferred.
• Great Personality: At The Hoxton personality and experience are equally valued. We celebrate individuality and authenticitywe want you to bring your unique self. 

This role is integral to crafting a seamless and exclusive experience for our distinguished guests. Your expertise in providing sophisticated discreet service will be crucial in maintaining the hotels reputation for luxury and elegance.

Remote Work :

No

Employment Type :

Fulltime