Customer Support Representative
Customer Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a Customer Support Representative (CSR) to join Procores Customer Support Team. In this role youll utilize strong technical problemsolving and people skills to help customers using the Levelset platform giving them the confidence to understand use and evangelize the software.
As a Customer Support Representative youll partner with other CSRs Customer Success Managers Account Executives Implementation Managers and Technical Support to deliver a bestinclass customer experience. by managing cases through a queue of telephone chat and email inquiries. This position will report to the Senior Manager of Customer Support for Levelset. It will be based in our Heredia Costa Rica office and requires working onsite three days per week. Were looking for someone to join us immediately.
What youll do:
- Maintain a thorough understanding of Levelsets business model product and the tools needed to optimize system use and maximize impact
- Deescalate situations as necessary
- Be resourceful in troubleshooting technical and product questions and diagnosing root cause(s) of problems
- Partner with other departments to resolve complex customer problems and manage cases to point of resolution
- Leverage strong collaboration skills connecting with other teams as needed to provide appropriate solutions
- Work with a diligent consistent attention to detail and a strong commitment to integrity of accurate documentation record keeping and data security.
- Demonstrate a positive attitude and respect for coworkers and customers building and maintaining warm working relationships with clients and colleagues alike
- Adhere to an assigned 8hour schedule between the hours of 8am and 6pm Central Time to ensure adequate coverage for customer needs
What were looking for:
- 1 year or more experience in a contact center or technical support environment or 2 years of related customer support experience.
- Fluent English speaker with excellent written and oral communication skills
- Ability to thrive in a highvolume fastpaced contact center environment
- Strong multitasking skills with the ability to selfmanage workload while providing extraordinary customer experiences with exceptional followthrough
- Perceptive active listener who can read a situation quickly
- Critical thinker who enjoys problemsolving and can provide proactive solutions
- Eagerness to learn quickly remain agile and follow processes and procedures
- Ability to communicate optimistically clearly and successfully and handle customer inquiries with poise and professionalism
Additional Information :
About Us
Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a diverse dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
