SMB Customer Success Engineer
SMB Customer Success Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a SMB Customer Success Engineer to drive the success of Procores SMB customers. In this role youll be the product champion of Procore and serve as a subject matter expert throughout the customer journey from implementation to renewal. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.As a successful Customer Success Engineer on the SMB Team youre solely responsible for postsales implementation success and long term adoption of a shared book of business. Youll help organizations understand best practices around construction technology and solutions and the many business benefits they can provide. Youll work in a highly collaborative creative and driven environment that values openness optimism and ownership.
In this role youll leverage your consultativemindset and knowledge of the construction industry and Procores software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology and what other products they can benefit from. Youll partner closely crossfunctionally with Sales PS Support Product and Marketing. Successful candidates are passionate about construction and technology.
This position will report to the Manager of Customer Success and is based in our Heredia Costa Rica office. Were looking for candidates to join our team immediately!
What Youll Do:
- Make datadriven recommendations to your customers on how they can optimize the value of Procore based on customer analytics and industry best practices.
- Craft valuebased presentations that address customer business problems and accelerate the adoption of the Procore platform
- Provide product roadmap and product release updates to your customers so that they can benefit from our leadingedge technology
- Drive in product demonstrations and coordinate multiple technical resources both internal and external
- Provide the highest level of responsiveness and customer service and to your clients through clear and effective communication
- Foster a positive team culture by supporting and mentoring your fellow Procorians
- Collaborate with all levels of the Procore organization to develop best practices and drive Procores evolution as a market leader
- Develop a mastery of Procores products professional services and industry best practices
What were looking for:
- A passion for construction and technology with experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
- 1 years of Construction industry expertise with previous experience as a construction Project Manager Site Super Project Finance Manager Estimator or Project Engineer
- 1 years of Customer Success Professional Services Technical PreSales experience preferred
- Ability to leverage strong technical aptitude to master Procores product offerings business model services and emerging technologies with an understanding of the construction industry across different verticals (general contracting subcontracting real estate development etc.) is a plus with experience managing project construction including bidding procurement RFIs submittals drawings specifications documents and schedule quality control and safety preferred
- Ability to work crossfunctionally and collaboratively with multiple stakeholders on timesensitive projects
- Outstanding presentation and communication skills both inperson and through virtual meetings and in writing (Proficient in English)
- Strong analytical and problemsolving skills to synthesize relevant and impactful intelligence from ambiguous data
- A positive energy source in a fastpaced diverse forwardlooking environment.
Additional Information :
About Us
Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a diverse dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
