Billing and Customer Service Agent

Ensure the proper and timely billing of freight while providing an exceptional customer service within the department.

AGENT CORE COMPETENCIES

Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

RESPONSABILITIES:

• Ensure accurate and timely client billing.
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers instructions and expectations.
• Always ensure compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow constantly looking for areas of improved efficiency.
• Overseas communications timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications :

Knowledge:

• Good knowledge of import & export process and system essential
• Basic Accounting Knowledge

Skills:

• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Proactive strong organizational skills
• Good computer skills (Excel Word PowerPoint)
• Basic English

Training Requirements:

• Meet company standards of 52 hours training per year including as needed management/leadership training

Education and Experience:

• 6 months to 1year related experience and/or training; or equivalent combination of education and experience
• Degree relation to customs or accounting

Additional Information :

Expeditors offers excellent benefits

• Employee Stock Purchase Plan  
• Training and Personnel Development Program

All your information will be kept confidential.

Remote Work :

No

Employment Type :

Fulltime