Customer Support Supervisor
Customer Support Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Job description
This role involves managing operations that deliver product information to customers and coordinate the resolution of customer service or account issues for designated product lines. It includes overseeing customer contact and document processing necessary to maintain consumer credit databases. You will report to Consumer Service Manager.
Responsibilities:
- Supervise the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals.
- Produce reports and provide methods for user access to information in the resolution of consumer disputes.
- Monitor and maintain database integrity.
- Coordinates daytoday operations and administering company policies and procedures through subordinate exempt and nonexempt staff.
- May provide input on personnel actions (e.g. staffing terminations objective setting performance and salary reviews disciplinary actions and scheduling.)
- Oversees operations to maintain consumer databases and ensures that the daily qualitative and quantitative goals of the organization are met.
- You will handle escalated consumer issues generate dispute reports and provides technical and support to internal teams
- Oversees the daily workflow assesses available resources determines work allocations and makes employee work assignments. work schedules.
- Coaches and motivates staff to meet departmental goals providing guidance during changing business conditions
- You will monitor compliance and personnel performance metrics. Ensures data for reporting is accurate timely and adheres to standards.
- You will implement and administer staff incentive programs.
- You will organize and facilitate staff meetings regarding team performance recognition and information exchange.
Qualifications :
Qualifications
- 2 years of experience
- 24 years managing and motivating teams.
- Good problem solving results orientation and critical thinking
- Demonstrates skill in arranging tasks according to their urgency importance and deadlines.
- Strong English skills verbal and written) communication skills.
- Good project management skills
- Good leadership skills
- Good coaching and developing skills.
- Strong change management skills
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
This is a fully remote job opportunity. #LIRemote
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
