Junior Sales Operations Associate
Junior Sales Operations Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a friendly energetic and detailoriented individual to join our team as a Jr. Sales Ops Associate. The Jr. Sales Ops Associate is responsible for creating insurance quotes for customers and interacting with them through chat email and SMS when they have questions. You will ensure that customer needs are taken care of efficiently accurately and in the first interaction. You will report to Sales Operation Team lead.
Responsibilities:
Customer Interaction:
- Engage with customers chats text voice and emails.
- Maintains the integrity of the database by ensuring data quality and accuracy.
Account Management:
- Work with and understand offering of over 20 insurance carriers to quote policies for auto home renters etc.
- Follow SOPs to produce customer insurance quotes based on profile details.
- Run insurance history reports to ensure proper rating.
- Publish and send finalized rates to customers.
- Manage existing customer accounts for personal insurance policies through email text and chat.
Team Collaboration:
- Thrive in a teamoriented environment that encourages collaboration and fun.
- You are open to changes and updates in procedures.
Insurance Knowledge:
- Understand and work with offerings from over 20 insurance carriers to quote policies for auto home renters and more.
- Follow standard operating procedures (SOPs) to generate accurate customer insurance quotes based on profile details.
- Run insurance history reports to ensure proper rating and compliance.
Data Management:
- Ensure the integrity and accuracy of customer data within the database.
- Publish and send finalized rates to customers promptly.
Qualifications :
- 2 years of experience data entry and backoffice skills.
- Exceptional customer service combined with a friendly and enthusiastic demeanor
- Excel in managing competing demands utilizing time wisely and quickly adapting to new tasks while maintaining highquality results in all areas.
- Pays close attention to the small aspects of a task or situation
- Reliable internet connection and a quiet distractionfree workspace for remote work.
- High School diploma Required.
- B2 or C1 CEFR English communication skills or similar English language level Required.
- Experience in the insurance industry
- Schedule availability between 5am to 9pm with weekend schedules can range from SatWed; WedSun; etc.
- Good PC knowledge.
- Customer service abilities with excellent chat and phone communication skills ensuring a professional and positive experience.
- Ability to break down complex problems into manageable components identifying patterns trends and insights that others might overlook.
Additional Information :
Experian Careers Creating a better tomorrow together
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age
#LILM1
#LIRemote
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
