Technical Support Analyst
Technical Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Experian Data Quality is a recognized industry leader of data quality and data quality management solutions. Our comprehensive solutions validate standardize enrich profile and monitor your customer data so that it is fit for purpose. With flexible SaaS and onpremise deployment models our software is customizable to every environment and any vision. You will support our clients allocated all around the globe contemplating a variety of industries. You will become an expert in EDQs software portfolio and to provide a worldclass support to our clients enhancing a great experience and ensuring they value our company in a industry.
Role Summary
- Providing remote software technical support for Experian EDQ clients. Our solutions include data cleansing validation enrichment and profiling.
- Promptly help solve clients issues through different channels including email phone and ticketing systems.
- Diagnose and troubleshoot technical issues related to API data processing and application functionality.
- Collaborate with our teams including product development Level 2 and Level 3 engineering team and account management to resolve complex technical issues and escalate.
- Document interactions with costumers including troubleshooting steps solutions provided current action owner and followup plans.
- Help create knowledge base articles through the Knowledge Centered Service methodology.
- Stay informed about product updates new features and industry trends related to data quality management and API technologies.
Qualifications :
- 13 Years of Desktop Support HelpDesk or IT related support
- BA degree or equivalent experience desired
- English Level B2
Experience
- Familiarity with SOAP UI SFTP JSON REST APIs and SaaS
- IT/Networking general knowledge
- CLI knowledge
- Familiarity with SOAP UI SFTP JSON REST APIs and SaaS
- CLI knowledge
Schedule: Monday to Friday / 06:00am 03:00pm
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
This is a permanent homebased role in Costa Rica. No relocation available.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
