Voice Modernization Project Specialist
Voice Modernization Project Specialist
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1 Vacancy
Job Description
Position : Voice Modernization Project Specialist Remote with travel Domestic 50%75%
Location : Franklin Lakes NJ
Duration : 9 Months
Total Hours/week : 40.00
1st Shift
Client : Medical Devices Company
Job Category : IT
Level of Experience : Senior Level
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)
Remote with travel Domestic 50%75%
Location: United States (Remote) w/ 5075% Travel (there may be some international travel expected to Canada / LATAM however most will be US based).
Job Description:
Key Responsibilities:
- Lead telephony modernization efforts on a per site basis from start of discovery to sunsetting of the legacy telephony systems.
- Conduct thorough assessments of existing telephony workloads in various locations identifying current systems and configurations.
- Collaborate with stakeholders to gather and document voice requirements ensuring alignment with business needs and objectives.
- Develop and execute a comprehensive technology transition plan from Cisco and Avaya telephony systems to Microsoft Teams enterprise voice.
- Engage with the Genesys Contact Center team where applicable for advanced contact center workloads and technology migrations to Genesys.
- Manage the implementation of Microsoft Teams calling plans or direct routing ensuring seamless integration and minimal disruption to business operations.
- Provide technical expertise and support throughout the transition process addressing any issues or challenges that arise.
- Conduct training sessions and create documentation to support endusers and administrators in using the new telephony systems.
- Monitor and evaluate the performance of the new voice systems and the project processes making recommendations for improvements as needed.
- Work closely with the various technology groups to ensure successful deployment and adoption of the Microsoft Teams enterprise voice.
Qualifications:
- Bachelors degree in Information Technology Telecommunications or a related field.
- Proven experience in telephony systems particularly with Cisco and Avaya.
- Strong knowledge of Microsoft Teams enterprise voice including calling plans and direct routing.
- Excellent project management skills with the ability to manage multiple tasks and priorities effectively.
- Strong analytical and problemsolving skills with a keen attention to detail.
- Excellent communication and interpersonal skills with the ability to work collaboratively with crossfunctional teams.
- Ability to adapt to changing technologies and stay current with industry trends.
Preferred Qualifications:
- Certifications in Cisco Avaya or Microsoft Teams.
- Experience in largescale telephony system migrations.
- Familiarity with network infrastructure and VoIP technologies.
Employment Type
Full Time
