Patient Registration Specialist
Patient Registration Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
At MainStreet Family Care were dedicated to making healthcare more accessible especially in rural communities. With over 60 clinics across Alabama Florida Georgia and North Carolina were rapidly growingand we want you to be part of this exciting journey!
As a Patient Support Specialist youll provide remote assistance to patients at our urgent care clinics from our headquarters in downtown Birmingham. While patients complete their checkin process on kiosks at our clinics youll guide them virtually ensuring everything runs smoothly. Youll also verify insurance handle billing inquiries manage medical records and provide exceptional support to create a seamless experience for our patients.
Location Requirements:
- Headquarters in downtown Birmingham AL 35203: This position is inoffice (not remote). You must be able to commute or plan to relocate before starting work.
What Youll Do:
As a Patient Support Specialist your role will focus on two key areas that are essential to ensuring a smooth patient experience at our clinics:
- Virtual Patient Registration Assistance:
You will guide patients remotely through the checkin process at our urgent care clinics as they complete their registration on kiosks. Your support will ensure a seamless experience for patients helping them navigate the process easily and efficiently. - Eligibility Verification & Billing Support:
A primary responsibility will be verifying insurance coverage and urgent care copayments for patients. Youll also assist with addressing billing inquiries ensuring patients financial details are accurate and processed quickly and efficiently.
Additionally you will:
- Follow up with patients via phone calls portal messages or emails to address any questions or concerns they may have regarding their visit or account offering friendly and efficient support.
- Assist with administrative tasks such as updating patient records and performing data entry to maintain accuracy.
- Manage patient referrals and process medical record requests handling them with attention to detail and ensuring all information is processed correctly.
Your contributions will directly enhance the patient experience ensuring that each interaction is professional helpful and efficient.
Schedule:
This role follows a rotating 5/2 schedule:
- Week 1: Monday Tuesday Friday Saturday Sunday
- Week 2: Wednesday and Thursday
- Weekday Shifts: 12hour shifts from 8:30 AM 8:30 PM
- Weekend Shifts: 8hour shifts from 1:30 PM 9:30 PM
You must be able to work 12hour shifts on weekdays.
What You Need:
- High School Diploma or GED
- Basic skills in Microsoft Office
- 1 year of office or customer service experience (a plus!)
- Strong communication skills both written and verbal
- Experience with billing inquiries referrals or medical records is helpful but not required
- A positive teamoriented attitude with a passion for helping people
Employment Type
Full Time
