Live Chat Support Specialist
Live Chat Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
WeCare Medical Specialty Group is a leading provider of innovative healthcare solutions dedicated to improving patient outcomes and enhancing the healthcare experience. We are committed to providing exceptional customer service and support to our patients and partners. We are seeking a friendly empathetic and techsavvy Remote Live Chat Support Specialist to join our team and provide realtime assistance to our online visitors.
Job Summary:
As a Remote Live Chat Support Specialist you will be the first point of contact for our online visitors providing immediate support and guidance through our live chat platform. You will answer questions resolve issues and provide information about our products and services. Your ability to communicate effectively empathize with customers and navigate our systems will be crucial in delivering a positive customer experience.
Responsibilities:
Live Chat Support:
Provide realtime support to online visitors through our live chat platform.
Answer questions about our products services and policies.
Resolve customer issues and troubleshoot problems.
Guide visitors through our website and online resources.
Escalate complex issues to appropriate departments when necessary.
Customer Service:
Provide friendly empathetic and professional customer service.
Build rapport with customers and create a positive experience.
Actively listen to customer needs and provide accurate information.
Follow up with customers to ensure their issues are resolved.
Documentation and Reporting:
Maintain accurate records of customer interactions and resolutions.
Document common issues and solutions for future reference.
Provide feedback to improve our products services and processes.
Product Knowledge:
Develop a deep understanding of our products and services.
Stay uptodate on product updates and changes.
Utilize internal resources and knowledge bases to provide accurate information.
Compliance and Security:
Adhere to HIPAA and other relevant regulations regarding patient privacy and data security.
Maintain confidentiality of sensitive information.
Qualifications:
Required:
High school diploma or equivalent.
Minimum of 1 year of experience in customer service preferably in a live chat or online support role.
Excellent written and verbal communication skills.
Strong problemsolving and troubleshooting abilities.
Ability to multitask and manage time effectively.
Empathy and a genuine desire to help others.
Proficiency in using computers and navigating online platforms.
Ability to work independently and as part of a remote team.
United States Citizenship or Green Card Holder required.
Preferred:
Experience in the healthcare industry.
Familiarity with CRM systems and ticketing tools.
Knowledge of medical terminology.
Experience with HIPAA compliance.
Benefits:
WeCare Medical Specialty Group offers a comprehensive benefits package including:
Competitive hourly rate.
Medical dental and vision insurance.
Life insurance and disability insurance.
Paid time off (PTO) and holidays.
401(k) plan with employer matching.
Flexible work arrangements.
Professional development opportunities.
Employment Type
Full Time
