Applications Support ClinicalERP Systems

Job Purpose

The Applications Support (Clinical/ERP Systems) will be responsible for providing ongoing technical support and troubleshooting for clinical and ERP applications ensuring the systems run smoothly and meet the needs of healthcare professionals and administrative staff. Working closely with the Applications Developer the role holder will address user issues manage system performance and assist in maintaining system integrations for seamless operation and data accuracy.

Core Responsibilities

Application Support and Troubleshooting

• Provide firstline technical support to resolve userreported issues with clinical and ERP applications including interfaces.  
• Diagnose and troubleshoot system errors escalating complex issues to the Applications Developer as needed.
• Test and validate application customizations to ensure they align with user needs and hospital workflows
• Perform firstline application fixes to maintain system functionality and user satisfaction.

System Analysis and Compliance Support

• Provide daytoday support for application compliance ensuring software use aligns with healthcare standards.
• Document and escalate compliancerelated incidents collaborating with the Applications Developer to implement resolutions.

Data Integrity and System Integration

• Monitor data exchange between clinical systems ERP platforms and other healthcare applications including EHR (Electronic Health Record) systems identifying and resolving data inconsistencies.
• Verify data accuracy across integrated systems ensuring that data exchanged through HL7 FHIR or other standards remains consistent and complete.
• Report and follow up on data integrity issues assisting in analysis and documentation.

EndUser Support and Training

• Act as the primary contact for user support guiding application use and troubleshooting.
• Update user guides and support resources to improve selfservice support options.
• Collect feedback from endusers to identify areas for future training and system enhancements.

Quality Assurance and Testing Support

• Assist in quality assurance (QA) processes by performing initial testing on application updates and patches before deployment.
• Participate in user acceptance testing to validate that applications meet user requirements.
• Track and document userreported bugs providing feedback on software updates.

Qualifications :

Educational Requirements

• Bachelors degree in Computer Science Information Technology or a related field
• Masters degree is an added advantage

Professional Requirements

• Certification in relevant ERP platforms (e.g. SAP ERP Oracle ERP) is an advantage.

Experience Requirements

• Two (2) years of experience in application support within the healthcare industry.

Competency Requirements

1. Knowledge Requirements

• Knowledge of  Clinical and ERP systems (e.g. SAP Oracle Fusion Apps/Cloud Platforms) and healthcare applications
• Understanding of clinical workflows and hospital operations
• Familiarity with IT service management and incident tracking processes.

. Skill Requirements

• Familiarity with programming languages such as Java C# Python or other relevant languages.
• Database experience (SQL NoSQL) and knowledge of cloud platforms (AWS Azure)
• Proficiency in data integration and ETL processes for clinical systems (e.g. HL7 FHIR standards)
• Knowledge of system setup user access management roles and permissions.
• Critical thinking and analytical skills

3. Personal Abilities

• Professional attitude towards work
• Shares AMCEs vision
• Adaptability
• Proactive and organized
• Commitment to clinical governance
• Personal and professional credibility
• Effective time management
• People management
• Honesty and integrity

Additional Information :

African Medical Centre of Excellence Abuja (AMCE Abuja) aims to be an Employer of Choice providing equal opportunity for everyone regardless of their background gender race and other protected characteristics.

Remote Work :

No

Employment Type :

Fulltime