Service Centre Operator
Service Centre Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our highly valued Service Centre Team are the nervecentre of the TOMRA operation across NSW and Australia. From monitoring our systems to minimise downtime coordinating onsite maintenance and repairs they also provide our Australian customers a great experience with queries and complaints.
This tight knit team bring their individual personalities to the role every day and are seeking fellow team mates to assist during our peak period. We love diversity so are looking forward to meeting people from all industries and backgrounds that are as passionate at providing great customer service to both internal and external stakeholders.
This is a Casual role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am 10:00pm daily.
You will be located in the TOMRA Sydney office in St Leonards and will work on a shiftbased roster.
What youll be doing:
- Engaging in an informative training program to learn all about TOMRA
- Provide hotline technical support to partners and colleagues in the field
- Monitor systems and run diagnostics via a webbased portal
- Interact with technicians colleagues and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to the machines remotely online
Qualifications :
What makes a great Customer Service Operator at TOMRA:
- A passion for customer service
- Effective time management skills
- Good communication skills (written and verbal)
- Attention to detail
- Previous experience with customer relationship management systems or similar
Additional Information :
Does this sound like you! If so we would love to hear from you!
Find out more about TOMRA at: Facebook Instagram Twitter and LinkedIn
Remote Work :
No
Employment Type :
Casual
Employment Type
Casual
