Dutch Customer Service in Barcelona
Dutch Customer Service in Barcelona
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Job Description
Are you a communicative talent with a passion for delivering excellent customer service We are looking for an enthusiastic Customer Service Representative to join our team in Barcelona for an internationally renowned provider of security solutions. Our company is the market leader in monitored alarm systems for homes and SMEs in Belgium.
Your role
As a Customer Service Representative you will be the first point of contact for our customers. With your customerfocused attitude you will provide support resolve issues and ensure an outstanding service experience. Additionally you will collaborate closely with other departments to maintain and enhance customer satisfaction.
Your communication and analytical skills enable you to identify customer needs and address them effectively. You thrive in a dynamic environment and bring a proactive mindset and empathetic approach to your work. By promoting up and crossselling opportunities you contribute to the companys success.
Key Responsibilities
- Responding to incoming phone calls and emails efficiently and courteously.
- Actively resolving inquiries and issues ranging from technical support to administrative matters.
- Scheduling maintenance and installation appointments.
- Handling billing direct debit and contractrelated queries.
- Proactively offering suitable products and services through up and crossselling.
- Ensuring accurate administrative followup and reporting.
Your Profile
- Experience in a call center or similar customer service role is a plus.
- Excellent social and communication skills.
- Problemsolving skills and a customerfocused mindset.
- Flexible and resilient in a changing work environment.
- A positive attitude and willingness to learn new skills.
- Fluency in Dutch and English is required; knowledge of French or Spanish is a plus.
Benefits
- Paid training
- Free Spanish lessons (once a week)
- Unique atmospheric peopleoriented call centre with a good dose of fun
- Marketbased basic salary with the possibility of a bonus
- Employee benefits such as meal cards transport cards and private insurance
- 4 company outings per year
- Free fruit and coffee
- Growth opportunities
Location
Barcelona Spain
Employment Type
Full Time
