Customer Service Advisor
Customer Service Advisor
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Job Description
Are you looking for a new challenge in the New Year
Make a splash this New Year by diving into an exciting new career in customer service at Victorian Plumbing! Are you passionate about helping others solving problems and creating exceptional experiences Were on the lookout for enthusiastic individuals who can make our customers day flow smoothly. If youre eager to experience fresh challenges and professional growth this opportunity could be the perfect fit for you. Apply today and take the plunge into a fulfilling career that makes a difference! January start dates available!
Shape Your Customer Service Career at Victorian Plumbing!
Do you thrive on building positive customer experiences Are you passionate about problemsolving and exceeding expectations Then we want YOU on our awardwinning Customer Service team at Victorian Plumbing!
Make a Splash in a Supportive Environment
Were looking for enthusiastic individuals who share our commitment to exceptional customer service. Youll play a pivotal role in ensuring every customer interaction is positive and memorable. Our friendly and supportive team environment will empower you to develop your skills and build a rewarding career.
What Makes a Splash Here
- Varied Schedule: Maintain a healthy worklife balance with our 4week shift rotation offering predictable hours.
- Stellar Benefits Package: Enjoy a competitive salary monthly bonuses generous annual leave (increasing with tenure!) and a comprehensive health and wellbeing package including free onsite gym facilities healthcare cash plans and an employee assistance programme.
- Career Progression Opportunities: Were passionate about helping our colleagues grow! Explore exciting opportunities to advance your skills and build a successful career with us.
- Fun & Rewarding Perks: Unwind with free tea & coffee subsidised fresh food options and high street discounts at your favourite brands!
- Thriving Culture: Be part of a team that fosters collaboration recognition and a genuine sense of belonging.
Youll Make a Difference By:
- Building rapport and engaging with customers via phone email and live chat.
- Championing customer satisfaction by exceeding expectations and resolving enquiries effectively.
- Staying current with our products services and policies to provide expert advice.
- Collaborating with the team to identify and share best practices.
- Working collaboratively to achieve key performance indicators (KPIs) and service level agreements (SLAs).
- Demonstrating exceptional communication and interpersonal skills with a focus on active listening and empathy.
- Maintaining accurate records within our systems.
Do you have what it takes to BOSS your Career with us
Were seeking individuals with experience in a contact centre or customer service environment. Youll be computer literate with a knack for multitasking and navigating various systems. Most importantly youll possess a genuine passion for helping others and a desire to create positive customer experiences.
Ready to join our vibrant team Apply today!
Location: Victorian Plumbing Sustainability Way Leyland Lancashire PR26 6TB
Salary: 24770.32 Per Annum
Start Date: Monday 27th January 2025
Working Hours: 40 per week
Monday Friday on a rotation of shifts between the hours of 08:00 and 18:00*
Example:
Week One: 08:00 16:30
Week Two: 09:30 18:00
*Our Skelmersdale contact centre is buzzing with activity! Where were open on weekdays from 8 a.m. until 9 p.m. and we keep the energy going on weekends too (colleagues usually work just one weekend out of every four). As for our Leyland contact centre were starting with slightly different hours as detailed above but stay tuned! Business needs might lead to changes and if they do well make sure to give our colleagues plenty of notice.
Employment Type
Full Time
