Support Analyst - Infrastructure
Support Analyst - Infrastructure
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Respond promptly to incidents related to infrastructure and network reported through the Service Desk or monitoring systems.
Provisions/Install configure and maintain infrastructure and network components using agreed operational procedures including backup/restore using supplied infrastructure tools and scripts.
Diagnose and troubleshoot and resolve hardware and software issues escalate complex or unresolved incidents to appropriate teams or thirdparty vendors.
Implement and manage software patches for infrastructure and network components ensuring security updates are applied promptly to mitigate vulnerabilities.
Conduct regular reviews of outstanding vulnerability and patch management activities using tools such as SolarWinds Qualys and Microsoft InTune.
Maintain configuration baselines for infrastructure and network components ensuring compliance with organisational standards.
Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures.
Conduct regular operational checks such as backups to ensure they are running as scheduled and perform fault diagnosis and recovery in the event of failures.
In addition to your primary support area you may develop skills to support other areas of Service Delivery as defined and agreed with your manager including local support tasks as required. You may also be required to perform Service Desk duties on occasion.
Qualifications :
Essential
Strong understanding of incident triage escalation and troubleshooting infrastructure and network issues.
Effective communication and collaboration skills for technical support.
Ability to prioritise and meet SLAs for issue resolution.
Strong knowledge of Windows Servers and network devices in an enterprise environment.
Desirable
Experience managing AD user accounts and groups using scripting languages like PowerShell.
Commitment to ongoing technical learning and growth.
Relevant certifications including (Azure Administrator Associate Endpoint Administrator CCNA Certification CompTIA N CompTIA S ITIL Foundation).
Additional Information :
Values
We expect all colleagues at Rotork to role model our organisational values and associated behaviours.
STRONGER TOGETHER we put people first we collaborate inspire and support each other to win as One Rotork. o We think as one team support each other and achieve high performance together. o Were open and honest welcoming diversity and difference. o We act responsibly in the best interests of Rotork.
ALWAYS INNOVATING were committed to continuous improvement thinking differently and improving for the future. o We think differently and find smarter ways to be the best. o We strive for excellence and think Lean to continually improve. o We use our experience to solve problems effectively and efficiently.
TRUSTED PARTNER were a responsible business proud of our customer focus. We put quality and service at our heart. o We put safety first and as ethical and responsible citizens consider the environment and communities we operate within. o We put customers at the heart of our thinking understanding their needs and enabling their success. o Were easy to do business with and do what we say well do
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
