VOC Platform Analyst
VOC Platform Analyst
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Job Description
The Platform Analyst is responsible for managing and optimizing VOC platforms ensuring efficiency security and alignment with stakeholder needs. This role also supports the infrastructure for dashboard reporting.
Key Responsibilities:
- Monitor and maintain VOC platforms for optimal performance.
- Collaborate with IT and development teams to resolve issues implement updates and enhance platform functionality.
- Implement security protocols to protect platforms and player data.
- Collect analyze and document platform performance data.
- Code surveys and maintain platform configurations.
- Assist in evaluating platform solutions to meet gaming needs and compliance standards.
- Identify and address bottlenecks and inefficiencies.
- Collaborate with IT & CS teams for platform improvements.
Qualifications :
Essential Skills:
- Agile Methodologies
- Domain Knowledge
- UX/UI Principles
- Strong Communication & Stakeholder Management
- CrossFunctional Collaboration
- CustomerCentric and ProblemSolving Approach
- DataDriven Decision Making and Analysis
- Compliance Awareness
Competencies:
- Stakeholder Engagement: Builds effective relationships.
- Collaboration: Communicates positively and effectively.
- Analytical Thinking: Provides commercial insights with a critical approach.
- Agility: Adapts quickly and manages risks.
- Integrity: Takes ownership and acts ethically.
Additional Information :
At Ivy we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:
- Safe home pickup and home drop (Hyderabad Office Only)
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check
And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
At Ivy we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify across any protected characteristic our ambition is to ensure ourpeople across the globe feel valued respected and their individuality celebrated.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
