Helpdesk Team Leader
Helpdesk Team Leader
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
- Leading the Metro Turkey IT Helpdesk team.
- Responding to user problems and requests (tickets phone calls emails or direct notifications) with appropriate solutions or referrals within SLA timelines.
- Managing the onboarding and offboarding equipment and inventory process.
- Planning and implementing replacement strategies for hardware that is outdated or newly purchased.
- Managing user hardware inventory (notebooks desktops mobile devices etc.) including assignment sales and disposal processes as well as providing data for budget and cost analysis and planning for replacement projects.
- Ensuring information security on user hardware and applications (management of tools and processes such as Bitlocker EDR Microsoft Intune and password procedures).
- Setting up company computers according to company procedures managing email and access authorizations overseeing user security group and distribution mail group management as well as monitoring operating system and firmware updates along with managing patch and security updates for applications.
- Managing MACbased systems addressing issues and ensuring compliance with Metro standards during setup.
- Preparing training guides documentation and videos for users.
- Managing telecommunications lines (GSM voice & data and M2M) including activation cancellation quota and tariff management.
- Providing technical support for video conferencing systems and general meetings on Teams.
- Preparing and sharing informative guides and documents necessary for emergency scenarios within the company.
Qualifications :
- Graduated from relevant university preferably in engineering fields such as Computer Electronics or Telecommunications etc.
- At least two years of team management experience in a similar position; disciplined and organized able to work in a team.
- Fluent in English.
- Experienced with devices running Windows and MacOS LAN and mobile devices (iOS and Android) as well as printers.
- Preferably has MCSA MOS CCNA and MCTS level certifications.
- Interested in research and is passionate about learning new topics; committed to continuous selfimprovement.
- Demonstrates strong analytical thinking skills and is adept at problemsolving; creative and solutionoriented.
- Open to working with new cultures and people.
- Strong negotiation skills solutionfocused excellent communication and organizational abilities and customeroriented.
Additional Information :
Head Office Working Model is Hybrid in Metro Were working remotely on Mondays and Fridays. You can work from anywhere on these days!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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