End User Help Desk Support
End User Help Desk Support
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Job Description
JOB TITLE: End User Help Desk Support
LOCATION: Cambridge MA
PAY RATE: $3640/hour
MUST BE US PERSONS
We are a national staffing firm partnering with toptier aerospace companies and we are seeking firstclass employees to join our clients teams!
Qualifying Questions:
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Are you a U.S. person as defined under ITAR regulations
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Do you meet the educational and experience requirements for this role
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Can you commute to the job location or relocate if necessary
Job Details:
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Contract Length: 12 months (opportunity for extension)
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Benefits: Medical dental and vision coverage through Cigna
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Perks: Bonus potential and priority as a Tier 1 supplier
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Opportunities: Thousands of openings nationwide
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Schedule: 9:30 AM 6:00 PM
Preferred Start Date: 1/20/25
Interview Dates: 1/3 1/17
Summary:
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Manage ticket queues and provide efficient support to onsite staff.
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Administer and maintain Windows Server 2016 and desktop operating systems/applications.
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Perform email administration including user management account setup password resets and troubleshooting profile and permission issues.
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Troubleshoot system and network alerts from monitoring tools.
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Administer virtualization environments including virtual machine clusters resource allocation and architecture design.
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Manage Active Directory Group Policy DNS and DHCP with expertise in Windows and Mobile OS issue resolution.
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Troubleshoot Remote Desktop Services VPN (SSL/IPSec) and Office 365 products using GUI and PowerShell.
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Handle patch management vulnerability assessment and Linux system configuration.
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Implement and manage backup solutions and troubleshoot remote access tools like RDP.
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Maintain core network components (routers switches firewalls) and update technical documentation.
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Support and troubleshoot A/V equipment and systems.
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Mentor technicians and collaborate on IT system designs and solutions.
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Conduct root cause analyses to resolve complex technical issues and prevent recurrence.
Required Skills:
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Bachelors degree with 6 years of related experience or 8 10 years of equivalent education/experience.
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Must be a U.S. Person.
Desired Skills:
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Certifications: CompTIA Security Linux MS900/AZ900.
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Experience in fastpaced environments such as MSPs is a plus.
About Us:
The Structures Company is a premier national staffing firm specializing in contract contracttohire and direct hire placements. We deliver expert workforce solutions across engineering IT production maintenance and support roles.
As trusted partners to major aerospace OEMs and Tier 1 suppliers we provide professionals with opportunities to excel in the aviation and aerospace industries.
Eligibility Requirements:
U.S. Citizenship required under ITAR regulations: A U.S. person is defined as a lawful permanent resident or a protected individual under 8 U.S.C. 1324b(a)(3).
Keywords:
aerospace aviation engineering maintenance aircraft design
Take your aerospace career to new heightsapply today!
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The Structures Company is a national staffing firm specializing in contract contract to hire and direct hire placement opportunities. Our clients rely on us to support their engineering IT Production Maintenance & Repair and support staff. Our niche recruiting team is one of our biggest strengths and is why we are a top provider of talented professionals to the majority of our clients. They will help you identify the opportunity that best fits your interests while also providing industryleading customer service. We support the majority of aerospace OEMs and tier 1 suppliers across the United States. The Structures Company LLC is an Affirmative Action/ Equal Opportunity Employer (or AA/ EOE)
Employment Type
Full Time
