DESKTOP SUPPORT
DESKTOP SUPPORT
Posted on :
28-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US. The ideal candidate should have the ability to work creatively and analytically in a problemsolving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team. The Support Analyst will provide support to End Users on a variety of computing issues. Job Responsibilities and Functions Diagnose resolve and followup on issues relating to various user computing issues Provide technical support by phone remote access deskside or site visits as required New hire device setup/Imaging Experience utilizing ticketing systems Ensure tickets are accurately documented and resolved in accordance Device inventory management Position may require working extended hours or occasional night/weekend as required Excellent communication skills both verbal and written Ability to multitask in a fastpaced environment Office 365 Productivity Tools VPN troubleshooting/connectivity Mobile Device Support Follow client Compliance standards Preferred Qualifications 1 year(s) relevant technical field experience Windows 10 support experience Prior Help Desk experience Prior ticketing system experience such as ServiceNow Ability to write clear concise documentation Ability to provide excellent customer service in person over phone through email and using remote tools Attributes for Success Strong written and verbal communication skills Focus on customer service Desire to work in a team environment Strong work ethic Ability to balance workload while maintaining high standards EUC L2 with Scripting experience mus
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
