Quality Assurance Specialist French or Italian
Quality Assurance Specialist French or Italian
Posted on :
26-12-2024
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1 Vacancy
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Job Description
David Kennedy Recruitment is searching for a Quality Assurance Specialistto join our clients team in Dublin. Our client is aleader in outsourced inside sales outsourced partner enablement and outsourced customer success team.
Position:Quality Assurance Specialist
Work model: Hybrid from Dublin (3/2)
Employment type: Fulltime
Remuneration: Base salary bonus
DUTIES AND RESPONSIBILITIES:
- Evaluate sales calls and customer interactions for quality compliance and consistency.
- Develop and update quality assurance criteria benchmarks and best practices.
- Provide feedback to sales reps and conduct coaching sessions to improve performance.
- Collaborate with training teams to address skill gaps and enhance sales effectiveness.
- Generate QA reports analyze data for trends and provide actionable insights.
- Identify and implement process improvements to enhance sales quality and efficiency.
- Communicate quality standards and updates to sales teams and management.
- Maintain records of QA activities and ensure documentation is up to date.
- Utilize QA tools to monitor sales quality and recommend process enhancements.
- Drive sales growth through datadriven recommendations and strategic insights.
- Support clients with technical integrations as needed.
REQUIREMENTS:
- Native or fluent in English (C1 level) with strong proficiency in both written and spoken communication. Additional fluency in French ORItalian would be classed as a huge advantage
- 2 years of experience coaching and developing sales professionals.
- Expertise in designing and implementing quality assurance processes programs and evaluation rubrics.
- Preferred experience in software vendors IT services SaaS or system integration sectors.
- Proficient in CRM software with a focus on managing leads and opportunities.
- Excellent communication and presentation skills with the ability to engage clients via phone email and video.
- Strong analytical skills able to interpret and apply data to drive decisionmaking.
- Outstanding time management and prioritization skills.
- Comfortable navigating both strategic and tactical challenges in dynamic environments.
- Ability to meet tight deadlines adapt to changing priorities and balance shortterm demands with longterm goals.
OFFER:
- Excellent remuneration package based on experience skills and performance.
- Be part of a dynamic and creative team with a positive and friendly atmosphere.
- Comprehensive healthcare coverage and employee assistance program.
- Career development opportunities and tuition reimbursement.
- Bike to work scheme.
Employment Type
Full Time
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