Sr Coordinator Workforce
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Job Description
The Workforce Planner prepares and produces work volume and staffing forecasts as well as
comparative data on results vs. forecasts identifies opportunities for improvement and
recommends solutions. This position provides workforce management scheduling and load
balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and
recommendations for optimizing scheduling to maximize service and quality.
Whats On Your Plate
Creates reports on historical data and forecasting results
Analyzes data and recommends solutions for implementation.
Analyzes and develops weekly recommendations for scheduling and uses staffing
requirements and operations schedules to determine required staffing levels to ensure the
organizations ability to meet operational commitments.
Creates integrated database tracking tools for staffing shrinkage patterns (vacation sick
training etc.) to optimize staffing forecasts.
Maintains holiday pattern forecasts to ensure effective coverage for holidays.
Performs other related duties as assigned.
Qualifications :
What Did We Order
English level B1.
Proficiency in MS Applications.
At least 1 Year in the same role more than 2 Years of experience in the Call Center industry.
Forecasting Knowledge.
Knowledge of service level Calculations.
Problemsolving.
Analytical thinking.
Good Business Writing Skills.
RTM Experience is preferred
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
