Product Specialist - Cards API Operations
Product Specialist - Cards API Operations
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Job Description
Supporting the Product team that powers the Wise Card issuing infrastructure to our partners. Youll be spearheading the endtoend operational onboarding flow of new partners which includes configuring setup in Visa/Mastercard onboard partners onto Apple Pay/Google Pay and solving physical card issuance requirements.
Taking full ownership of projects from initial scoping to final implementation including assessing problem size and impact creating rollout plans collaborating across teams conducting testing and refining solutions.
Identify bottlenecks and areas of improvement from a Product Ops perspective
Work closely with Product team to optimise the card onboarding flows
Own and drive conversations with card manufacturers when it comes to submitting change requests and other changes required for the cards program
Build out operational guides for new product offering and managing customer physical card programs
Assist CS teams when escalations are made with regards to delivery issues
Work closely with Finance on ensuring that all card invoices are promptly delivered and processed on time
Manage disputes & chargeback requests as well as escalations from partners/internal teams
Qualifications :
You have a technical understanding and knowledge of card issuing products and implementation flows and the ability to apply it to develop and/or recommend solutions.
You have delivered bigsized projects working with engineers or other product or operational teams and can demonstrate clear impact on your projects. You have previous experience making improvements to a product or process.
You have a track record of achieving targets and goals setting and monitoring success.
You can clearly articulate simplify and scope problems with data and customer insights and follow through to completion. You can identify gaps in products and processes and show initiative to independently solve new issues.
Youre proactive and a great relationship builder experienced at working closely with external partners by tailoring your communication style for the right audience as well as product development teams including product managers and engineers.
You consider and map mission impact when scoping new projects.
You actively seek stakeholder feedback and empathise with viewpoints and feedback from others.
You are flexible with your working hours to work with teams in different time zones.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
