Assets Operations Senior Specialist

Were looking for an Assets Operations Senior Specialist to join our team focusing on Assets within the Global Products Operations area: 

This role is a unique opportunity to have an impact on Wises mission by contributing to building and supporting operationally sustainable crossborder products and help save millions more people money. 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also give their money a boost by choosing from different investment options within the Wise Account.

An Assets Operations Senior Specialists role is to support the Assets product team as a representative of the Payment Operations organisation in Estonia to ensure that new and current products features and processes scale efficiently and securely.

Heres how youll be contributing to the Operations Team:

• Provide daily support to the stakeholders involved in the launch maintenance and improvement of products owned by Assets;
• Maintain consistent and high level execution of recurring responsibilities within the Assets domain;
• Work with Banking Treasury product managers and engineers of multiple teams to find solutions and opportunities for process optimisation;  
• Coordinate new products/partners setup testing and launches from operational side;
• Coordinate central changes communicate with Payment Operations teams collaborate with stakeholders in and outside of the organisation (from Finance to Compliance and beyond);
• Own training communication and documentation of  the Assets Operations domain;
• Act as the first level escalation point on the cases and crisis level within own area handling incidents in your area of expertise;
• Act as first point of contact for global products in Payments Operations organisation as well as Product teams.

Qualifications :

• Youre placed in Tallinn Estonia and have a right to work here (we wont be able to support relocation nor residency permits for this role)
• You have excellent written and verbal English skills
• You are flexible with your working hours to work with teams in different time zones
• You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision
• You enjoy owning your work and leading projects. You focus on accuracy are independent and pay attention to every detail
• You are humble selfaware positive and solutiondriven. You admit when things dont go well and share learning with the team
• You understand operational risks and are able to mitigate them proactively
• Youre a great communicator straight up clear and honest. You can adapt your communication style to different audiences. Youre able to persuade others and you arent afraid to challenge something when you need to
• You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. Youre comfortable and composed when either giving or receiving feedback
• Youre proactive and a great relationship builder experienced at working closely with external partners as well as product development teams including product managers and engineers
• Your intellectual curiosity has no limit and this is your guiding light. You have the selfawareness to understand when you dont know something and the humility to learn
• You have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work

Some extra skills that would be awesome:

• You have worked in a cross border team know their challenges and how to overcome these
• You have payments or finance background 
• You know how to use different processes improvements methodologies 
• You have basic data skills and know where to find the supporting data for your projects

If youre interested in the position please apply by submitting your CV and answering the application questions by 6th of January 2025 EOD.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Fulltime