IT Service Desk Agent
IT Service Desk Agent
Posted on :
24-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Respond to technical support requests via phone email or ticketing system.
- Diagnose and troubleshoot hardware and software issues.
- Escalate unresolved problems to the appropriate teams when necessary.
- Provide guidance to users on IT policies and best practices.
- Maintain detailed records of issues and solutions in the IT service management system.
What We Offer:
- A fulltime onsite position in Barcelona.
- A competitive salary with opportunities for growth.
- Comprehensive training to help you excel in your role.
- A supportive multicultural and collaborative work environment.
Requirements:
- Fluency in German (C1 level or higher) and proficiency in English.
- Basic understanding of IT systems hardware and software.
- Strong problemsolving skills and attention to detail.
- Excellent communication and customer service skills.
- Willingness to work onsite in Barcelona.
Benefits:
- Competitive salary package.
- Professional development and training opportunities.
- Work in a vibrant city with excellent quality of life.
- Be part of a global team with a focus on innovation and collaboration.
Employment Type
Full Time
Key Skills
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