Partner Service Agent
Partner Service Agent
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Job Description
Do you have a passion for delivering worldclass service and a desire to grow with one of Swedens most innovative tech companies Look no further were on the hunt for more stars to join our amazing Partner Service team!
In this role your superpower is connecting with our restaurant partners with empathy and dedication ensuring that they feel supported in every step of the way. If you are a master of verbal and written communication and love helping others this is your chance to be part of foodoras journey where work meets fun!
YOUR MISSION
As a Partner Service Agent youll be the goto person for our partners answering their questions and solving challenges via phone and email. Your responsibilities include:
Managing tasks across multiple systems from updating opening hours and assisting with live orders to providing technical support.
Answering questions about invoices and menus as well as coordinating with other departments.
WHO YOU ARE
ServiceOriented Youre passionate about delivering topnotch service and finding creative solutions.
Communicative A pro at collaborating with colleagues and partners and crafting clear professional communication
Fearless You take initiative embrace challenges and learn from every experience (weve got your back!).
Flexible Juggling multiple tasks in a dynamic environment is your thing.
- Empathetic You effortlessly understand and connect with others needs and emotions.
Our selection process is continuous and the ad may close before the recruitment process is completed if weve moved forward to the screening or interview phase.
Our recruitment process will include the following:
Telephone interview Lets cover the basics!
Psychometric tests via Alva Labs We use sciencebased methodology.
First interview Time to know each other a bit better!
Reference & background check Final step before well become colleagues.
Qualifications :
Were looking for team players who can work 50% or 75% (with options to pick up extra shifts). foodora operates from 07:00 to 23:30 every day so we need you to be ready to work during weekdays evenings weekends and holidays.
Your journey with us will start with a mandatory twoweek introduction training running from 11:00 to 18:00 at our office.
We believe that you have:
A high school diploma.
Strong computer skills (youll be navigating multiple systems).
Fluent communication skills in Swedish and English (Norwegian is a bonus!).
Experience in service roles like customer support or the restaurant industry.
Additional Information :
Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.
Employee discount at foodora (woho!) and awesome friday breakfasts!
Occupational pension incl. premium exemption insurance accident insurance and life insurance.
foodora Learning Monthly learning sessions about different topics such as the qcommerce industry negotiation techniques and project management combined with a structured onboarding and inspiring courses within Sana Labs.
Great deals at Benify (for e.g. gym membership ebikes hotels audiobooks streaming services clothes kitchen supplies and so much more!
Awesome AWs and (pink) parties!
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
