Customer Service Agent

Are you passionate about delivering worldclass service and ready to join one of Swedens most innovative tech companies Look no further were on the hunt for talented stars to join our fantastic Customer Service team!

In this role youll be a hero for our customers providing dedicated support with empathy and enthusiasm. If youre a pro at written communication and love solving problems this is your chance to be part of the foodora journey where challenges meet fun!

YOUR MISSION

• Be the first point of contact answering customer questions via chat with speed accuracy and care.

• Work closely with your teammates to create unforgettable customer experiences.

• For those hungry for more theres plenty of room to grow and evolve your career with us at foodora!

WHO YOU ARE

• ServiceOriented  Youre passionate about delivering topnotch service and finding creative solutions.

• Communicative  A pro at collaborating with colleagues and partners and crafting clear professional communication

• Fearless  You take initiative embrace challenges and learn from every experience (weve got your back!).

• Flexible  Juggling multiple tasks in a dynamic environment is your thing.

• Empathetic  You effortlessly understand and connect with others needs and emotions.

Our selection process is continuous and the ad may close before the recruitment process is completed if weve moved forward to the screening or interview phase.

Our recruitment process will include the following:

Telephone interview Lets cover the basics!
Psychometric tests via Alva Labs We use sciencebased methodology.
First interview Time to know each other a bit better!
Reference & background check Final step before well become colleagues.

Qualifications :

Were looking for someone to work 40% with opportunities to pick up extra shifts. At foodora were open from 07:00 to 23:30 every day of the year so we need team members who can work days evenings weekends and public holidays.

Your journey starts with a mandatory oneweek training at our office scheduled from 16:00 to 21:00. Its essential that you attend all training days to kickstart your success!

We also prefer if...

• A high school diploma.

• Strong computer skills (we use multiple systems daily).

• Fluency in Swedish and English both written and verbal

• If you have previous experience in customer service or hospitality and proficiency in Norwegian its a BIG plus!

Additional Information :

• Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.

• Employee discount at foodora (woho!) and awesome friday breakfasts!

• Occupational pension incl. premium exemption insurance accident insurance and life insurance.

• foodora Learning Monthly learning sessions about different topics such as the qcommerce industry negotiation techniques and project management combined with a structured onboarding and inspiring courses within Sana Labs.

• Great deals at Benify (for e.g. gym membership ebikes hotels audiobooks streaming services clothes kitchen supplies and so much more!

• Awesome AWs and (pink) parties!

Remote Work :

No

Employment Type :

Parttime