Service Desk Agent
Service Desk Agent
Posted on :
24-12-2024
Employer Active
1 Vacancy
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Job Description
- A BSc degree in a relevant field (or 3 years of Higher education)
- At least 12 years of IT professional experience
- Proven knowledge in enduser assistance and support of information systems
- Working experience with ticketing tool JIRA Confluence
- Expert knowledge of Windows or Unix or Linux operating system
- Good IT skills
- Excellent knowledge of ITIL
- Knowledge of wiki collaborative sites and social networks
- Strong customer experience skills
- Able to use the office automation tools (MSOffice)
- Good understanding of IP Telephony (Cisco) would be an asset (not mandatory)
- Previous working in EU Institutions/Agencies would be an asset
- Ability to participate in multilingual meetings good communication skills;
- Excellent command of the English language
Employment Type
Full Time
Key Skills
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