Customer Support Representative NON-VOICE Offer
Customer Support Representative NON-VOICE Offer
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Job Description
- Handle customer inquiries via email chat and other nonvoice communication channels.
- Provide timely and accurate information regarding products and services.
- Resolve customer complaints efficiently and effectively.
- Document customer interactions and maintain accurate records.
- Analyze customer feedback to identify areas for improvement.
- Collaborate with internal teams to enhance processes and customer experiences.
- Stay updated on product knowledge and company policies.
- Offer personalized solutions to customers based on their needs.
- Assist in developing customer support resources and FAQs.
- Participate in training sessions and skill development.
- Ensure adherence to company guidelines and procedures.
- Handle escalated issues with professionalism and care.
- Meet or exceed key performance metrics (KPIs).
- Foster relationships with customers to promote loyalty.
- Contribute to team goals through cooperation and collaboration.
- Engage in continuous learning and selfimprovement.
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer support preferably in nonvoice settings.
- Strong written communication skills.
- Experience using customer support software and tools.
- Excellent problemsolving abilities.
- Ability to work independently and in a team environment.
- Strong attention to detail and accuracy.
- Capability to multitask and manage time effectively.
- Empathy and patience when dealing with customers.
- Basic knowledge of CRM systems.
- Adaptability to changing customer needs and situations.
- Ability to work flexible hours including evenings and weekends if necessary.
- Strong interpersonal skills and a customercentric attitude.
- Familiarity with business communication etiquette.
- Proficiency in relevant computer applications and software.
- Ability to remain calm under pressure and handle difficult situations.
customer support,crm systems,problem-solving,problem solving,interpersonal skills,attention to detail,written communication,time management,empathy,customer-centric attitude,adaptability,computer applications,customer service,product knowledge,team collaboration
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
