Human Resources Supervisor

Roles and responsibilities

Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Desired candidate profile

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.
Strong leadership and interpersonal skills.
Excellent communication and conflict resolution abilities.
Knowledge of HR software (e.g., HRIS systems like Workday, BambooHR).
In-depth understanding of labor laws and regulations.
Problem-solving and decision-making capabilities.
Performance Metrics:
Employee retention rates.
Time-to-fill open positions.
Employee satisfaction scores (via surveys).
Accuracy and timeliness of compliance reporting.
Effectiveness of training and development programs.

• HR Metrics and Reporting:

  • Analyze HR data (e.g., turnover rates, recruitment timelines) to inform strategic decisions.
  • Prepare and present reports to senior management.

• Team Leadership:

  • Supervise and mentor HR staff, fostering their professional growth.
  • Delegate tasks effectively to ensure smooth HR operations.