Croatian-speaking Customer Support Representative
Croatian-speaking Customer Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Croatianspeaking Customer Support Representative
Job Overview:
- Handle incoming customer requests via phone email and chat in Croatian.
- Provide accurate and efficient responses to customer queries ensuring firsttime resolution.
- Troubleshoot and resolve customer issues related to products and services.
- Maintain a positive empathetic and professional attitude toward customers at all times.
- Collaborate with the internal team to ensure seamless service delivery.
- Document customer interactions and maintain uptodate records in the system.
- Follow company procedures and adhere to servicelevel agreements (SLAs).
- Fluency in Croatia (C2 level) and English (B2 level or higher).
- Previous experience in customer support or a similar role is preferred.
- Strong communication and problemsolving skills.
- Ability to work both independently and in a team environment.
- Proficiency in using customer service software and CRM tools is a plus.
- Ability to work in ClujNapoca Romania.
What We Offer:
- Competitive base salary.
- Opportunity to work in a dynamic and international environment.
- Comprehensive training and ongoing support to ensure your success.
- Health insurance and other benefits.
- Career growth opportunities within the company.
english,b2,crm tools,customer,communication,c2,customer support,problem-solving,croatian
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
