Group Head - Client Servicing
Group Head - Client Servicing
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- You eat breath and sleep digital and mobile consumers with one goal in mind to develop brandspecific strategies that help grow the business.
- A leader who runs the day to day operations on all accounts keeping the show running and ensures every stakeholder is motivated to perform day in day out.
- A gatekeeper of the brand and QC work prior to it leaving the agency.
- A strategist & doer on the account.
- The owner of the account P&L (yes you will be responsible for the numbers on your account).
- Contribute to the continued growth and stability of the agency by being empowered to make decisions that are best for the company both today and in the long run.
- Love TV and cinema
- Proven digital ecosystem understanding (FB Insta tweets or any other platform)
- Thorough knowledge of all social media platforms
- Good collaborator
- Hardworking
- Great with feedback and revisions
- Consistency in work
- Time management
- Getting coffee for all (Just kidding.. we drink tea)
- Lead by example
- EQ over IQ
- Solution over problem
- Act as the overall management & supervision of a client s business ensuring that we are delivering for the client s business everyday.
- Strengthen and own client agency relationships (and all other stakeholders) and ensure the rest of the team maps well to the overall account goals.
- Ensure that all client initiatives run on time and on budget.
- Navigate a portfolio of brands within a larger conglomerate or business group and be deeply informed on the client s business including all campaign performance any competitive as well as product cycle.
- Deeper and a more proactive understanding of client s business outside of our campaigns or the marketing context.
- Understand and leverage brand knowledge to inspire the team contribute ideas that can transform the business and filter through the strategy used.
- Lead and shape client presentations and confidently present as and when required.
- Proactively identify needs of the client and business to sellthrough incremental campaign opportunities to clients that help them achieve the most efficient returns;
- Supervise campaigns that result in the overall marketing dollars while delivering best in class work that help grow client business.
- Has proven ability to sell in new business and strategically grow a portfolio building relationships wider & higher in an organization. This includes helping sell creative ideas that are on strategy.
- Ambitious driven and strives to deliver the best work on behalf of Wirality & for the client.
- Drive long term project planning in conjunction with the head of business.
- You regularly read business reports and platform updates and provide a pov to the client as relevant.
- Eat breathe and sleep today s digital ecosystem mobile consumer to develop brandspecific strategies that ultimately help clients sell things.
- Strong foundational and working knowledge of creative and media across major digital and social channels. Must be well versed in common marketing & media principles with a strong understanding of the social media platforms and their ecosystems.
- Be well versed in the various Paid Media and Measurement opportunities in social digital and broader marketing mix to provide client recommendations on the proper social & digital KPIs based obrandspecific goals.
- Oversees larger campaign productions (e.g complex video or multiple channel campaigns that require more senior oversight).
- Participate in annual planning sessions and lead development of campaign proposals.
- Participate on larger strategic projects e.g. annual planning and help to set strategic agenda for the clients and goals for the team.
- Have a well honed eye to evaluate creative based on brand strategy & guidelines.
- Strong understanding of all of our offerings including Performance Marketing and Video Production and know how and when to utilize these teams and their offerings.
- Working knowledge of current video viewability standards.
- Solid presentation skills (verbal written visual) to deliver impeccable strategic social counsel and ability to partner with creative and media teams to get to a strong story.
- Strong facilitation skills.
- Collaborate with the leaders of other departments (Creative Strategy Digital Analytics/Insights Media Community Management) as well as interagency partners to improve and execute on client deliverables process and output to ensure ongoing output & results.
- Ensure the team is working with consistent processes and templates and have a buttoned up approach to day to day management of campaigns and clients.
- Silobuster and collaborator constantly inspiring creative thinking outside of expected job requirements.
- You deliver all projects on time and within budget for your account.
- Be able to anticipate production costs logistics watchouts and what ideas are doable / not doable within a client budget.
- Ensures client relationship health is closely tracked and communicated to leadership on a regular basis.
- Leads client communications around campaign finances and billing.
- Ensures all scopes and schedules are completed and signed in a timely manner while working alongside finops lead to keep a handle on monthly billing and scope tracker.
social media management,account management,client services,client management,social media marketing,social media strategy,social media,content marketing,video production,facebook ads,google ads,digital marketing
Employment Type
Full Time
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
