Hiring Freshers BTechBE- CS IT ECE
Hiring Freshers BTechBE- CS IT ECE
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
About the Company:
Join a leading IT MNC company known for its global presence and excellence in delivering cuttingedge technology solutions. We are looking for energetic and driven fresh graduates to be part of our Technical Customer Support team. This is a great opportunity for candidates who are passionate about technology and customer service.
Position Overview:
As a Technical Customer Support representative you will be the first point of contact for our customers helping them resolve their technical issues and queries. This role involves addressing client concerns providing accurate technical solutions and ensuring customer satisfaction. This is a great entrylevel position for candidates looking to start their careers in the IT industry with a multinational company. You will receive comprehensive training and support to develop your skills and grow professionally.
Key Responsibilities:
- Handle incoming customer queries through various communication channels including calls emails and chats.
- Troubleshoot and resolve basic technical issues related to software hardware and applications.
- Provide stepbystep technical support to customers and resolve their issues efficiently.
- Escalate unresolved or complex technical problems to higherlevel support teams as necessary.
- Maintain accurate records of customer interactions and technical issues in the CRM system.
- Ensure timely followups with customers to confirm issue resolution and satisfaction.
- Collaborate with crossfunctional teams to ensure quick and accurate problem resolution.
- Deliver excellent customer service ensuring a smooth and satisfactory customer experience.
Required Skills:
- Educational Qualification: B.Tech/BE in Computer Science (CS) Information Technology (IT) or Electronics & Communication Engineering (ECE).
- Communication Skills: Strong verbal and written communication skills in English.
- Technical Knowledge: Basic understanding of IT fundamentals including networking software and hardware troubleshooting.
- Problemsolving Skills: Ability to think critically troubleshoot and provide effective solutions to customer problems.
- Customerfocused: A positive attitude towards customer service with a keen focus on solving problems.
- Adaptability: Ability to handle a fastpaced environment and learn new technologies quickly.
- Team Player: Willingness to work collaboratively in a team setting.
Preferred Qualifications:
- Prior internship or project experience in IT/Technical support (though not mandatory).
- Familiarity with any CRM or ticketing system is a plus.
Why Join Us:
- Be a part of a dynamic fastgrowing IT MNC with endless learning opportunities.
- Enjoy a collaborative and supportive work environment.
- Get direct payroll employment with job security and benefits.
- Work in the prime IT hub of Noida with easy access to transportation and modern facilities.
- Develop your career with continuous professional growth and learning opportunities.
How to Apply:
If you are a techsavvy fresher with excellent communication skills we encourage you to apply! Please send your resume to/with the subject line Application for Technical Customer Support Fresher.
We look forward to welcoming enthusiastic and driven individuals to our team
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Employment Type
Full Time
Key Skills
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